JOB DETAILS

Residential Support Specialist

CompanyNORTH SUFFOLK COMMUNITY SERVICES INC
LocationBoston
Work ModeOn Site
PostedMay 24, 2026
About The Company
Since 1959, North Suffolk Community Services has been on a mission to provide mental health services to individuals, and especially children, in relatively under-served surrounding communities. Today, our staff of 900+ assists families, children and individuals in 4 clinics, 38 residences and 74 programs. North Suffolk Community Services touches the lives of more than 10,000 people a year. To learn more about North Suffolk's services visit, http://northsuffolk.org https://www.facebook.com/NorthSuffolkOrg
About the Role

As a Residential Support Counselor, you will provide direct care to individuals living in a residential setting. The RSS will help individuals with daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas based on the person centered treatment plan. Services are provided based on Recovery tenets and are aimed to promote overall health and well-being of persons served. This is a great opportunity to build a career in Human Services and join an organization with room for growth!

Full and part-time positions available in Chelsea, East Boston, Revere and downtown Boston.

Salary Starting at: $20 per hour. 

$2.00/hour differential for high intensity programs

What you’ll do:

  • Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management and develop and/or restore skills impacted by mental illness to help them live a self-directed life.
  • Assist people with psychiatric and substance use disorders to identify personal priorities, preferences, strengths, and interests in order to help them establish goals that support a life in recovery.
  • Arrange and transport residents to appointments or daily outings.
  • Complete administrative tasks, such as answering phones or filling out paperwork.
  • Assist with household tasks such as cooking and cleaning
  • Provide side-by-side support and coaching to help people socialize to socialize and become more involved in their community

What you’ll need:

  • Education: 
    • High School diploma or GED required. 
    • Bachelor’s degree in any related field preferred.
  • Experience: 
    • Zero to six years related experience (depending on DSP level) providing child care/elder care/direct support to developmentally disabled persons OR
    •  Experience supporting individuals in a mental health/special education or other human services setting OR
    • Experience working with a population that has severe and persistent mental illness and/or substance use disorder.
  • Skills: 
    • Must have valid Driver’s license. 
    • Must be or able to become MAP certified.
    • Must be or able to become CPR/First Aid certified within five months of hire (training provided).

Competitive & Comprehensive Benefits

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the Public Service Loan Forgiveness program
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities


Key Skills
Direct CareDaily Living SkillsMedication AdministrationRisk MitigationMoney ManagementCrisis InterventionPatient TransportAdministrative TasksCoachingCase ManagementMental Health SupportSubstance Use Disorder Support
Categories
Social ServicesHealthcareGovernment & Public Sector
Benefits
Paid Time OffVacationSick DaysPaid HolidaysPublic Service Loan Forgiveness EligibilityHealth InsuranceDental InsuranceEmployer Paid Life Insurance403(b) Retirement Plan With Employer MatchingShort Term Disability InsuranceLong Term Disability InsuranceMedical Flexible Spending AccountDependent Care Flexible Spending AccountCredit Union Banking AccessState Tuition Remission ProgramEmployee Referral Bonus ProgramDiscounted Movie TicketsComprehensive Training ProgramInternal Advancement Opportunities
Job Information
📋Core Responsibilities
Provide direct care and support to individuals in residential settings to improve health, wellness, and daily living skills. Responsibilities include medication administration, transporting residents to appointments, and assisting with household tasks.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
512
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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