JOB DETAILS

Creator Support Internship

CompanyPicsart
LocationYerevan
Work ModeOn Site
PostedMay 24, 2026
About The Company
Hey there! We're the world’s largest digital creation platform on a mission to empower the creator in everyone, everywhere. We offer AI-powered tools and a massive open-source content library, featuring stickers, templates and more, that enable creators of all levels to design, edit, draw and share content anywhere. Founded in 2011, Picsart was born out of the need for accessible yet powerful creative tools that anyone could use. This was something our founder wanted for both his daughter and the world, and it’s what continues to be at the heart of the platform. We want everyone to be able to create at the speed of culture, no matter their skill level or experience. To turn their inspiration into action and have fun doing it. Available in 30+ languages on mobile and web, we’re used for both personal and professional design — from consumers and content creators to businesses and enterprises. We’re headquartered in Miami with offices around the world, and backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners and others.
About the Role

Creator Support Internship


Department: Support · Location: Yerevan, Armenia · Type: Full-time · Duration: 5 months


At Picsart, we bring the wonder of creativity to the world and make it easy. The Customer Support team is the bridge between our creators and our product, ensuring every Picsart user feels heard, helped, and empowered to keep creating. As a Support Intern, you’ll play a hands-on role in delivering that experience while growing your skills alongside one of the most active support teams in creative tech.

How You'll Make an Impact

  • Handle customer inquiries via email in a clear, professional, and empathetic tone
  • Troubleshoot common technical and billing/payment-related issues
  • Manage and prioritise multiple requests in a fast-paced environment
  • Escalate complex cases to the right teams through our internal channels
  • Spot patterns in user issues and suggest improvements

What You'll Bring

Must-haves

  • Strong written communication skills in English
  • Comfort handling customer conversations with clarity, warmth, and professionalism
  • Solid attention to detail and a habit of following processes accurately
  • Structured thinking — the ability to gather details, identify the real issue, and propose a path forward
  • A genuine willingness to learn and adapt quickly
Nice-to-haves
  • Familiarity with Zendesk or similar ticketing systems
  • Basic knowledge of Jira or other issue-tracking tools
  • Interest or hands-on experience with AI tools and products (ChatGPT, Gemini, Claude, etc.)

Who You Are

  • A clear communicator who can collaborate across teams
  • A team player who’s proactive about sharing what you know
  • Open to running and joining trainings when needed
  • Energised by a fast-paced environment

How to apply
Ready to kickstart your career with us? Fill in the form below and upload your CV. We can’t wait to meet you.
What we seek and value most in our candidates 
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.  
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law. 
Picsart, Inc. is an E-Verify Employer in the US. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

For Applicants Based in California - California Job Applicant Privacy Notice (https://rb.gy/lqu5mv)

ABOUT US 
Picsart is the world’s largest digital creation platform and a top 20 most downloaded app. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Picsart is available in 30 languages for free and as a subscription on iOS, Android, Windows devices and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others. Download the app or visit picsart.com for more information.
Key Skills
Written CommunicationTechnical TroubleshootingBilling SupportCase EscalationZendeskJiraAI ToolsCollaborationAttention To DetailStructured Thinking
Categories
Customer Service & SupportTechnologyCreative & Media
Job Information
📋Core Responsibilities
Handle customer inquiries via email to resolve technical and billing issues while maintaining a professional tone. Identify user issue patterns and escalate complex cases to internal teams to improve the product experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1448
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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