Concierge Part-time (Per-Diem)

Description

Job Summary:

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that needs to be completed. 

Essential Duties & Responsibilities:

• Functions as the main resource center to all callers, guests, and vendors.

• Ensures accurate visitor check in through the visitor check in process.

• Assists all residents, guests and employees at the temperature kiosk.

• Produces visitor reporting as needed.

• Initiates emergency codes as per safety guidelines.

• Receives and provides direction to visitors while ensuring customer satisfaction.

• Proactive, approachable and solution focused.

• Keep updated on all processes, procedures, and company announcements.

• Receives mail, sorts, and ensures timely delivery.

• Performs clerical duties and aids on projects as needed.

• Carries out telephone answering, and reception duties as required.

• Greets residents and visitors. Answer’s inquiries and gives directions.

• Handles entering all workorders from families and staff

• Collates brochures for the sales/marketing department and administrative tasks as needed.

• Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed.

• Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary.

• Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc.

• Maintains and keeps desk and entry area neat and organized.

• Maintains adherence to all company personnel policies and established operating policies and procedures.

• Performs other related duties as assigned.

Requirements

Required Skills & Abilities: 

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Able to concentrate with frequent interruptions. 

• Able to talk and hear effectively to convey instructions and information to residents and team members.

• Able to work under stress and in emergency situations. 

• Excellent time management skills with a proven ability to meet deadlines.

• Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.

• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• High school diploma or GED.

• Hospitality experience a plus.

• One to three years of customer service experience and/or training; or equivalent combination of education and experience.