Housekeeping Supervisor

Description

Oversee all duties performed by the housekeeping staff. The housekeeping Supervisor is responsible for assigning tasks for the housekeeping staff, managing schedules and ensuring work is completed in a timely manner and per company policy, and monitoring cleaning supplies.

Schedule: Full-time, Weekdays; Weekends, 8 Hour Shifts, Alternating Holidays and Weekends

Primary Responsibilities and Duties:

• Supervise and coordinate the activities of housekeeping staff, including Housekeepers, Floor Technicians, and Laundry Aides, to ensure efficient and effective delivery of housekeeping services.
• Assign tasks, schedules, and work assignments to housekeeping staff, based on facility needs, occupancy levels, and cleaning priorities, and adjust staffing as needed to meet operational demands.
• Train new hires and provide ongoing coaching, feedback, and performance evaluations to housekeeping staff, promoting teamwork, professionalism, and excellence in service delivery.
• Conduct regular inspections of resent rooms, common areas, offices, and other facility spaces to ensure cleanliness, safety and compliance with regulatory standards.
• Monitor inventory levels of cleaning supplies, equipment, and linens, and submit orders for replenishment as needed to maintain adequate stock and support housekeeping operations.
• Coordinate with other departments, including nursing, maintenance, and dietary, to address housekeeping-related issues, collaborate on cleaning schedules, and support team work.
• Investigate and resolve resident and staff concerns related to housekeeping services, including cleanliness, maintenance, and environmental safety, in a timely and professional manner.
• Maintain records and documentation related to housekeeping activities, including cleaning schedules, supply orders, inspection reports, and staff performance evaluations, in accordance with facility policies and procedures.
• Enforce safety regulations, infection control protocols and quality assurance standards in housekeeping operations, ensuring compliance with federal, state, and local regulations.
• Assist with budget planning, cost control, and resource management for the housekeeping department, including labor, supplies and equipment, to optimize operational efficiency and effectiveness.
• Perform various cleaning duties in instances of staff shortages.
• Perform all other duties as requested by management.

Requirements

Job Qualifications:

• Minimum of 1 year of related housekeeping management experience preferred.
• Prior experience supervising a team (preferred).
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage schedules, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to motivate, coach, and develop staff, and collaborate effectively with other departments and stakeholders.
• Proficiency in computer skills, including email, word processing, and spreadsheet software, for record-keeping and communication purposes.
• Commitment to maintain confidentiality, professionalism, and positive attitude in interactions with residents, their families, and staff.

Physical Requirements:

• Work performed in a medical setting due to the need to clean the facility and work in person with staff.
• Must be able to reach, talk, hear, crouch, stretch, and twist.
• Stamina to stand and walk for extended periods while performing cleaning tasks throughout the facility.
• Capability to lift and carry cleaning supplies, equipment, and trash bags weighing up to 15lbs, as needed during housekeeping duties.
• Ability to bend, stop, kneel, and reach to clean floors, surfaces, and low-lying areas in resident rooms and common areas.
• Proficiency in performing tasks that require manual dexterity, such as making beds, folding linens, and handling cleaning tools and equipment.
• Knowledge of and adherence to safety protocols to prevent accidents and injuries while using cleaning chemicals, equipment and tools.
• While performing the duties of this job, the employee may be exposed to hazardous chemicals, infections, waste, blood and body fluid, diseases, and conditions prevalent at the time.
• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• The job requires accepting criticism and dealing calmly and effectively with high-stress situations.