Director of Clinical Operations

Are you a senior clinical leader looking for a role where you can make a real impact on service delivery at scale and improve the quality of care for thousands of Australians?

Ready to step beyond day-to-day clinical operations and influence how care is designed, delivered and improved across a national organisation?

Join a team where you can lead clinical care delivery, service excellence, strengthen governance and shape the future of aged care services. A leadership role at Silverchain offers you the opportunity to drive meaningful change across a complex and evolving care environment.

What’s on offer

• Permanent full time role to lead clinical services across a large, national aged care provider
• Be part of the Senior Leadership Team, influencing strategic and operational outcomes
• Drive real impact on clinical quality, safety and client experience at scale
• Work alongside an experienced and collaborative senior and clinical leadership team
• Attractive salary package, including up to $18,550 tax-free salary packaging options
• Hybrid working arrangement with regular office attendance in either Sydney (Bella Vista) or Melbourne (CBD/Croydon).

The role

Are you an experienced clinical leader with a strong background in aged care or community health and a passion for improving service delivery at scale?

We are seeking a proven clinical operations leader to lead clinical services across our East Coast aged care operations. This is a senior leadership role focused on clinical oversight, governance and performance.

The key will be to provide strategic clinical leadership, ensuring the delivery of safe, effective and person-centred care aligned to our Best Care framework. You will work closely with the Senior Leadership Team, Care Governance and Risk, and operational leaders to drive clinical excellence, manage risk and support the ongoing development of our clinical service model.

This role is ideal for someone who thrives in a complex environment, is confident leading large, dispersed teams, and can bring both clinical expertise and commercial awareness to strategic decision-making.

Other key responsibilities include:

• Lead clinical services across aged care operations, ensuring high-quality, safe and consistent service delivery
• Build, lead and support a high-performing clinical workforce across multiple regions
• Oversee clinical governance, risk management and compliance with legislative and accreditation standards
• Manage escalations, risk and complex client needs with a strong focus on quality and continuous improvement
• Drive workforce planning, capability development and workforce performance outcomes
• Monitor clinical service performance, including activity, financial outcomes and key metrics
• Support the development and implementation of models of care, clinical policies and procedures
• Contribute to organisational strategy, business improvement initiatives and service growth
• Partner with internal stakeholders to embed the Best Care framework across service delivery

What we’re looking for

To be considered for this role, you will need the following:

• Current AHPRA registration as a Registered Nurse
• Significant senior clinical leadership experience, ideally within aged care or community health
• Proven experience leading large, geographically dispersed clinical teams
• Strong experience in clinical governance, quality and risk management
• Demonstrated ability to manage operational performance, budgets and service delivery outcomes
• Strong communication and stakeholder engagement skills, with the ability to influence at executive level
• Proven ability to lead change and operate effectively in a complex, fast-paced environment

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort.  Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. 

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended). You will also be required to undertake a functional fitness assessment.

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Kindly note that we do not accept applications via email.