Flemish Speaking Customer Agent For Eneco - Work Remote In Greece

Mercier Consultancy MD is currently hiring a Flemish Speaking Customer Agent to work remotely from Greece, providing support for Eneco, a leading energy company. This role is ideal for individuals fluent in Flemish who are committed to delivering excellent customer service in the energy sector. As a Customer Agent, you will assist Flemish-speaking customers by handling inquiries and resolving issues to ensure a positive customer experience.

• Provide professional customer support in Flemish via phone, email, and chat from a remote location.
• Assist customers with account management, billing questions, service requests, and other energy-related inquiries.
• Effectively resolve customer complaints and issues to achieve high satisfaction levels.
• Maintain accurate and up-to-date records of all customer interactions in CRM systems.
• Collaborate with various internal teams to improve customer service processes.
• Stay informed about Eneco’s products, services, and industry trends.

• Fluency in Flemish (written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service, preferably in the energy or utilities sector.
• Excellent communication skills with a strong customer-oriented approach.
• Able to work independently in a remote setting with self-discipline and motivation.
• Proficient in using CRM software, digital communication platforms, and other relevant technology.
• Reliable internet connection and a suitable remote workspace.
• Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment.