Outlet Manager

Job Description

Key Responsibilities:
Operations Management:
● Oversee daily operations to ensure smooth functioning of Santan cafes and restaurants.
● Ensure timely preparation and delivery of food while maintaining quality standards.
● Monitor and manage inventory levels to ensure accurate stock management and minimise wastage.
● Support Grab & Go activation at terminals, including push cart operations.

Revenue and Profitability:
● Drive initiatives to achieve revenue targets and maximize profitability.
● Implement cost-control measures to reduce operational wastage and optimize resource utilization.
● Analyze financial reports and operational data to identify areas for improvement.
Team Leadership and Optimisation:
● Manage rosters and optimise staff allocation to ensure eff icient manpower utilization for FOH operations.
● Train, mentor, and motivate team members to maintain high performance and morale.
● Conduct regular performance reviews and provide constructive feedback to crew members.
● Coordinate with finance and people departments on operational expenses (petty cash) and overtime claims.
● Manage staff for Grab & Go push carts, including scheduling, running shifts when needed, supporting recruitment, and ensuring team adherence to operational standards.

Compliance and Standards:
● Ensure strict adherence to Standard Operating Procedures (SOPs) and hygiene standards.
● Conduct regular audits to maintain compliance with health, safety, and sanitation regulations.
● Address and resolve any operational or compliance issues promptly.
Customer Satisfaction:
● Monitor customer feedback and implement improvements to enhance the dining experience.
● Ensure all customer concerns are addressed promptly and eff ectively.
● Oversee food quality and customer service standards for Grab & Go operations.

Skills Required:
● Excellent verbal and written communication; strong leadership skills.
● Financial acumen for budget development and monitoring.
● Solid analysis, problem-solving, influencing, and negotiating abilities.
● Time and project management skills, with flexibility for travel.
● Proven ability to lead, motivate, and develop an operations team in the food and beverage sector.
Requirements:
● Degree in Business Management, Hotel Management, or related field.
● At least 5 years of operational experience within the food and beverage industry.
● Meticulous and well-organized, with strong proficiency in Microsoft Excel, Google Sheets, and other accounting tools.
● Proven track record of collaborating eff ectively with teams and successfully managing projects.

Additional Responsibilities (Grab & Go):
● Manage staff , scheduling, and shift operations for push carts at terminals.
● Support recruitment and onboarding of Grab & Go team members (“troopers”).
● Ensure stock ordering aligns with sales targets while maintaining food quality.
● Drive sales and operational eff iciency for Grab & Go activation initiatives

Requirements and Qualifications

• Experience: Proven experience in F&B management is a star point. We value leaders who have a track record of managing teams and hitting financial targets.

• Hospitality Background: Fresh graduates with a strong hospitality background and exceptional leadership potential are welcome to apply.

• Technical Skills: Strong understanding of P&L management, labor laws, and inventory software.

• Mindset: Must possess a "willing to learn" attitude and a beginner mindset—always looking to improve despite your experience level. Must be exceptionally resilient under pressure.

• Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.

• Food Handler Training (FHT): Must possess FHT certification or be willing to complete it within the first month.

• Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays.

• Character: We look for decisive, fair, and inspiring leaders who lead with integrity and a positive, solution-oriented attitude.