Digital Sales Support

<p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsibilities:</span></p><ul><li>Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs</li><li>Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed</li><li>Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation.</li><li>Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently.</li><li>Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team.</li><li>Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.<br><strong><br></strong></li></ul><div><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><strong>Requirements:&nbsp;</strong></span></div><ul><li>Experience 1-2 years in customer service within e-commerce or Business Process Outsourcing (BPO) industries, managing inbound and outbound communications via chat, email, or calls.</li><li>Excellent written and verbal communication skills in both Indonesian and English.</li><li>Familiarity with multichannel platforms, CRM tools, and e-commerce systems is an advantage.</li><li>Strong organizational skills with great attention to detail, empathy, and the ability to analyze and understand customer needs effectively.</li><li>Ability to multitask, work collaboratively in a fast-paced environment, and demonstrate a proactive, customer-focused attitude.</li><li>Willingness to work on a rotational shift schedule, including weekends and public holidays</li></ul>