JOB DETAILS

Senior Software Engineer, Frontend (Berlin)

CompanyCresta
LocationGermany
Work ModeRemote
PostedMay 20, 2026
About The Company
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.
About the Role

About the role:

As a Senior full-stack engineer, with a front-end focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you'll be instrumental in delivering timely, actionable insights that drive business growth from day one. We're building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that's redefining the way businesses connect with their customers!

Responsibilities:

  • Work with the product manager and UX designer to define and detail the product requirements
  • Define software architecture and design matching the requirements
  • Write and push high-quality code efficiently for the frontend (and backend)
  • Apply synchronous and asynchronous design patterns
  • Scale distributed applications
  • Identify and leverage opportunities to improve general engineering productivity
  • Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
  • Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7

Qualifications We Value:

  • A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (React, Vite, and Node.js) and patterns to complex, production web applications
  • Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc
  • Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
  • Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring

Perks & Benefits:

  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees 
  • PTO: 28 days in Germany

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Key Skills
ReactViteNode.jsAPIsWebsocketsRESTRPCDatabase Schema DesignQuery PerformanceObservabilityApplication Performance Monitoring
Benefits
Paid Parental LeaveMonthly Health & Wellness AllowanceWork From Home Office StipendLunch ReimbursementPTO: 28 Days
Job Information
📋Core Responsibilities
As a Senior full-stack engineer with a front-end focus, you will work closely with the product manager and UX designer to define product requirements and deliver actionable insights. You will be responsible for writing high-quality code for both frontend and backend, scaling applications, and integrating various tools for CI/CD and monitoring.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
679
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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