JOB DETAILS

Guest Engagement Officer

CompanyChinachem Group
LocationMong Kok
Work ModeOn Site
PostedDecember 21, 2025
About The Company
Chinachem Group is a private real estate company dedicated to making better places to live, work and raise future generations in Hong Kong and beyond. Our mission is to create long term value for our shareholder, which in due course will be a charity dedicated to bettering the communities in which we live, and to empower our customers and partners through the environments we create. We strive to positively impact the communities we serve. In operating our various businesses and pursuing new projects, we believe in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. This is our vision for creating and operating Places with Heart. Discover more: chinachemgroup.com
About the Role

Job Overview

Perform guest check-in and check-out duties as according to Standard Operation Procedure of hotel and handle guest enquiries in an attentive and courteous manner.

Responsibilities

  1. Greet and welcome the guests with standard courteous phases. 

  1. Handle registration with arrival guest and reconfirm the booking details. 

  1. Introduce hotel facilities and in-house promotion packages to maximize hotel revenue with upselling techniques. 

  1. Assist in room assignment as according to guest special request, VIP guest and regular guest preference. 

  1. Explain the deposit policy and collect deposit from guest. 

  1. Issue room key according to the room assignment.  

  2. Any other relevant projects and duties as assigned by superior. 

Requirements

  1. Diploma or Degree holder of Hotel Management or related disciplines 

  1. Good command of spoken and written English and Chinese 

  1. Knowledge of Epitome PMS would be an advantage 

  1. Good knowledge in using Microsoft Word, Excel and Power Point 

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2722.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

Key Skills
Guest Check-inGuest Check-outCustomer ServiceUpsellingRoom AssignmentDeposit CollectionPMS KnowledgeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointEnglish ProficiencyChinese ProficiencyHotel ManagementAttention to DetailCommunication SkillsInterpersonal Skills
Job Information
📋Core Responsibilities
Perform guest check-in and check-out duties according to hotel procedures and handle guest inquiries courteously. Assist with room assignments and explain hotel policies to enhance guest experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
410
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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