JOB DETAILS

CBS - COLLECTIONS SPECIALIST

CompanyMetrobank
LocationLa Paz
Work ModeOn Site
PostedMay 17, 2026
About The Company
Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.   Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.   Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service. Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
About the Role

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

Position Title:  Collections Specialist

Job Summary

  • The jobholder performs collection activities for Hardcore (60-89 days) past due accounts.  The position is also responsible for the achievement of set targets and productivity standards collectively with other team members and compliance with policies and procedures

 

Specific Duties & Responsibilities

  • Control delinquency of Hardcore accounts within set standards (60%)

    • Conduct telephone calls to follow up payment from delinquent cardholders
    • Obtain additional information on delinquent cardholders from members of the Metrobank group and other sources
    • Negotiate restructuring of delinquent accounts, evaluate payment proposals beyond existing guidelines and recommend approval/disapproval of request
    • Initiate/recommend accounts for set-off of outstanding balance from deposits with Metrobank group and/or its subsidiaries
    • Assists collection agencies with regards to collection queries such as payment inquiry, client information and computations for payment arrangements
    • Assist Early Endorsement TL by conducting agency visit to establish close monitoring and coordination and ensure that a visit report is submitted within the agreed turn-around time
    • Ensure timely submission of commission schedules and requests for Cashier’s Order cheques due to the collection agencies.
    • Conduct a robust bi-annual Business Review for assigned collection agencies
    • Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies

     

    Minimize risk and credit losses (25%)

    • Detect and block fraud accounts at an early stage to prevent further usage and report the cased to immediate supervisor
    • Block delinquent accounts to prevent further exposure
    • Recommend accounts for early referral to collection agencies

     

    Address various customer issues (10%)

    • Receive requests for change of billing addresses and other contact information from cardholders and forward to Collections Back Office for maintenance
    • Refer complaints on unposted/misposted payments, misposted transactions, non/late receipt of statements of accounts, unsuccessful debit arrangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action
    • Evaluate and recommend approval/disapproval of requests for waiver of charges

     

    Performs projects or tasks that may be assigned from time to time (e.g. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ (5%)

 

Qualifications:

  • Bachelor’s degree holder; preferably graduate of business course
  • At least 1 year of collections experience preferably from credit card company, bank or collection agencies
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Knowledge on collection systems such as but not limited to Prime, Tallyman, CIMS and Ifrend
  • Knowledge on collections policies/procedures is an advantage

 

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location: Pasay City

Key Skills
CollectionsNegotiationCustomer ServiceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointFraud DetectionCredit Risk ManagementCommunicationProblem SolvingData AnalysisTeam CollaborationAttention to DetailTime ManagementPolicy ComplianceReporting
Job Information
📋Core Responsibilities
The Collections Specialist performs collection activities for Hardcore past due accounts and is responsible for achieving set targets and productivity standards. The role includes minimizing risk and credit losses, addressing customer issues, and performing assigned projects or tasks.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
11932
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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