Mortgage Representative

You’ll make an impact by guiding customers through one of life’s biggest decisions - their mortgage journey. Whether they’re buying their first home, moving house, making changes to their current mortgage, you’ll support them with empathy and integrity.

Whether it’s a first step or a fresh start, we’re here for our customers - every step of the way.
Our colleagues bring care, clarity, and expertise to every conversation, making the mortgage journey smoother, simpler, and more human.

At Nationwide, we put our customers at the heart of everything we do – it's how we think, act, and deliver every day. It’s why we’re rated the UK’s best high street banking provider for customer satisfaction. And it’s why we are the Which? Best Banking Brand of the Year 2025. We are Uncompromisingly Customer.

Ready to make an impact?

We are currently recruiting for our January and February 2026 start dates.

We are happy to consider flexible working approaches to help you perform at your best. The role will require you to work 25-35 hours a week within our core opening hours. Your schedule will include working Monday to Friday, between 8am-6pm and will include working one Saturday in every 3 from 8:30am - 4pm. We’ll make sure you receive your schedule six weeks in advance so you can plan with confidence.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Sheffield, Swindon, Northampton, Bournemouth, Wakefield, Dunfermline or London Threadneedle Street offices. 
You can find out more about our approach to hybrid working here.

The initial training will last 7 weeks, Monday - Friday, 35 hours a week. It’s essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you’re new to mortgages or bring experience, this training is key to your development.

Our training includes two consecutive face-to-face days at one of our offices. If it’s not your usual location, we’ll cover travel and overnight accommodation. You may also be asked to attend the office more often during the training period to help you settle in and set you up for success.