Customer Service Manager

• Establishes and maintains effective relationships with customers and suppliers. Resolves customer issues, identifies customer service trends, determines necessary improvements, and helps to implement change. Investigates and solves customers’ problems, which may be complex or longstanding concerns.
• Understands and can correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources and keep current regarding industry trends, practices, and news.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Customarily and regularly directs the work of two or more full-time employees or their equivalent.
• Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Proficient with writing/creating reports, business correspondence, and presentations.
• Professional writing and presentation skills.
• Experience developing and maintaining productive work teams and providing ongoing performance management.
• Exhibits strong analytical, problem solving, negotiation, organizational, and teaching skills.
• Internet savvy and familiarity with E-Commerce. 
• Bachelor’s Degree in any field.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.