Service Operations Coordinator

Description

Magnolia Companies is seeking an organized, customer-focused Commercial Project Coordinator to join our Operations team. In this role, you’ll play a key part in ensuring our clients receive exceptional service while supporting project scheduling, dispatching, and coordination between technicians and field managers.

What You’ll Do

• Schedule and dispatch work orders to technicians, ensuring projects are completed efficiently.
• Collaborate closely with Field Managers to monitor project progress and resolve scheduling issues.
• Review technician timecards, verify payroll accuracy, and maintain documentation.
• Manage client communications, provide updates, and ensure satisfaction.
• Assist in preparing service proposals for quick-turnaround jobs.
• Maintain a positive, organized, and professional work environment.
• Participate in after-hours coordination on a rotating basis.

Core Competencies

• Customer Service Excellence
• Communication & Interpersonal Skills
• Organization & Time Management
• Problem Solving & Critical Thinking
• Team Collaboration
• Accountability & Dependability

Why Join Magnolia Companies?

• A supportive team environment with growth opportunities.
• Competitive compensation and benefits package.
• Ongoing training and professional development.
• Be part of a company that values integrity, teamwork, and service excellence.

Schedule: Monday–Friday, 7:00 AM – 5:00 PM (some weekends as needed)

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• 2+ years of experience in customer service, data entry, or project coordination/administration
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficient in Microsoft Office and data entry software
• Ability to work independently and as part of a team
• Knowledge of plumbing industry a plus

Magnolia Plumbing, Inc. is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.