JOB DETAILS

Director of Operations and Support

CompanyHelfy
LocationHerzliya
Work ModeOn Site
PostedDecember 14, 2025
About The Company
Helfy was founded to improve the wellness and lifestyle of others through better healthcare services. As a fast-growing company, we redefine how users approach digital healthcare, making it quick, easy, and accessible to everyone online. Being a fast-growing startup, Helfy is changing the future of digital healthcare with an innovative line of solutions that places the users at the center of attention while offering them new and exciting ways to get their lives back on track. All, with complete confidence that they are getting the best service under the highest standards in digital healthcare. Our medical advisory board was hand-picked to become an elite team of professional doctors and pharmacists with years of experience in clinical practice. As a result, along with our other global departments, we strive to become the world’s leading digital healthcare company.
About the Role

We are HIRING a Director of Operations and Support to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact.


Responsibilities

  • Lead the operations team across the company’s sites
  • Ensure efficient onboarding and support of doctors and pharmacy partners across Europe
  • Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication
  • Manage operational readiness and coordination for external collaborations (e.g., Uber)
  • Work closely with Customer Support to monitor feedback and proactively resolve service-related issues
  • Identify and improve processes to ensure seamless end-to-end experiences for patients
  • Collaborate with product managers and developers to build tools, dashboards, and workflows
  • Analyze the root causes of issues, including returned products, stock shortages, and delays
  • Drive initiatives to improve partner satisfaction and operational KPIs

Requirements

  • 10 years of experience in Operations and Support roles within a global B2C company
  • 5 years of experience managing global operations teams
  • Proven track record in managing operations
  • Strong background in working with multiple stakeholders and cross-functional teams
  • Solid understanding of logistics processes and partner management
  • Experience in implementing automations in customer support processes
  • Hands-on experience with chatbots, including daily operations, analysis, and process improvement
Key Skills
Operations ManagementLogisticsInventory ManagementVendor CommunicationCustomer SupportProcess ImprovementStakeholder ManagementCross-Functional CollaborationAutomation ImplementationChatbot OperationsIssue ResolutionData AnalysisTeam LeadershipPartner ManagementKPI ManagementFeedback Monitoring
Categories
Management & LeadershipHealthcareLogisticsCustomer Service & Support
Job Information
📋Core Responsibilities
The Director of Operations and Support will lead the operations team across various sites in Europe, ensuring efficient onboarding and support for partners. They will oversee pharmaceutical logistics and collaborate with product managers to enhance operational processes.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
80
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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