JOB DETAILS

Remote Senior Call Center Representative

CompanyTechOp Solutions International
LocationEl Paso
Work ModeRemote
PostedDecember 21, 2025
About The Company
TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance. In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance. A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com
About the Role

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within the EL, Paso, TX or nearby cities.

Duties:  

  • Answer and track incoming calls 
  • Prepare and submit accurate, detailed reports in government systems 
  • Train and onboard new CSRs 
  • Conduct database and open-source research 
  • Route and escalate calls appropriately 
  • Other duties, as assigned 
  • 5+experience in a call center 
  • Associates Degree 
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 

IND123

Key Skills
Communication SkillsAnalytical AbilitiesDetail-OrientedAdaptabilityMultitaskingWritten CommunicationVerbal CommunicationTelephony SystemsCRMsMicrosoft Office SuiteHandling Sensitive Information
Categories
Customer Service & Support
Job Information
📋Core Responsibilities
The Senior Customer Service Representatives will support client operations by reviewing, analyzing, and documenting sensitive information. They will also answer and track incoming calls, prepare reports, train new CSRs, and conduct research.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
79
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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