Data Fulfillment Manager

Description

Company Overview:

Altair Data Resources is a performance-driven consumer data and analytics company helping marketers and agencies move at the speed of their customers through tri-bureau credit data, consumer and life-event insights, and real-time activation tools. Our mission is to enable smarter data, faster results, with compliance and integrity at our core.  

We pride ourselves on exceptional customer service, reliable delivery, high-quality data, and consulting-led strategic support.  

Role Summary: 

As Data Fulfillment Manager you will ensure seamless end-to-end flow of orders, from intake through delivery, maintain high quality, meet deadlines, and optimize our operational processes. You will work closely with product, data, engineering, marketing, and client-facing teams. You will report directly to the CTO and act as a key driver of operational excellence and scalability. 

Key Responsibilities:

• Leveraging the responsibilities framework below: 
• Quality delivery of Manual/Custom Orders (no errors, on-time) ensure that custom or manual orders are processed correctly and delivered on time with minimal defects. 
• Capacity Forecasting: Utilization forecast workload, manage resource utilization effectively, and scale operations as volume grows. 
• Ops Processes: Manage operational workflows, bottlenecks, queues, and streamline throughput. 
• QC (Quality Control): Define, implement, monitor quality control processes, conduct root-cause analysis of defects, drive continuous improvement.
• Project Solutions: Develop/Test/Implement: collaborate with teams to develop, test and implement operational solutions, automation, process improvements, and systems enhancements. 
• Additional Responsibilities: 
• Develop and maintain operational metrics and dashboards (e.g., order throughput, error rate, lead time, utilization) 
• Liaise with client services/sales to ensure operational commitments align with client expectations and delivery schedules 
• Identify process inefficiencies and lead initiatives to standardize, automate, and scale 
• Manage vendor/partner workflows if applicable, ensure SLAs are met 
• Mentor team members, foster culture of continuous improvement and accountability 
• Present operational performance, risks and improvement plans to the CTO and senior leadership 

Requirements

Qualifications:

• Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience) 
• 5+ years of operations/production management experience, preferably in data, analytics, services or tech environment 
• Proven ability to manage end-to-end order/work-flow processes, ensure on-time delivery and high quality 
• Experience with forecasting, capacity planning, resource utilization 
• Experience with Alteryx or similar ETL tools 
• Strong process orientation, ability to map, analyze, redesign workflows 
• Demonstrated experience in quality control, root-cause problem solving, and continuous improvement 
• Familiarity with data/product delivery environments, preferably with data/analytics services
• Excellent communication and stakeholder management skills 
• Comfortable working in a fast-paced, high-volume, high-accuracy environment 
• Proficient in using operational dashboards, KPI tracking, data-driven decision making 
• Familiarity with project management and process automation tools (e.g., Jira, Asana, Airflow, Tableau/Power BI) is a plus 
• Strong leadership mindset; ability to lead cross-functional teams and influence without direct authority 

What We Offer:

• Opportunity to join a mission-driven, fast-moving data/analytics organization 
• Direct impact on operational excellence and scalable growth 
• Collaborative, cross-functional environment 
• Competitive salary and benefits package (to be discussed) 
• Located in Brentwood, TN (or flexible/remote depending on candidate) 
• Professional development and growth opportunities as the company continues to scale