JOB DETAILS
Customer Success Manager - Temporary Position
CompanyGlobal-e
LocationPetah Tikva
Work ModeOn Site
PostedDecember 21, 2025
About The Company
Global-e (NASDAQ: GLBE) is the world's leading platform enabling and accelerating global, Direct-To-Consumer e-commerce. The chosen partner of over 1,400 brands and retailers across North America, EMEA and APAC, Global-e makes selling internationally as simple as selling domestically.
The company enables merchants to increase the conversion of international traffic into sales by offering online shoppers in over 200 destinations worldwide a seamless, localized shopping experience.
Global-e's end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling international shoppers to buy seamlessly online and retailers to sell to and from anywhere in the world.
With over 1000 employees, operating from over 30 locations worldwide, our people play a key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
About the Role
We are looking for a driven, ambitious, and results-oriented Customer Success Manager to join our fast-growing team at Global-e.
In this role, you will serve as a trusted advisor to our customers - using data, strategic insights, and market trends to optimize performance, drive growth, enhance the end-consumer shopping experience, and maximize revenue.
This is a temporary position with a Monday–Friday workweek.
Responsibilities
- Analyze and monitor the performance of international customers across multiple KPIs.
- Prepare periodic performance reports with clear insights and actionable recommendations.
- Identify growth opportunities based on data, trends, and business logic.
- Advise customers on best practices, optimizing both strategic and operational decision-making.
- Develop scalable methods for monitoring and improving client performance across multiple accounts.
- Collaborate closely with Support, Product, and Sales to represent customer needs and influence product enhancements.
- Manage renewals, expansions, and long-term customer value to ensure ongoing success and retention.
Requirements
- 2-4 years of experience in a client-facing role (CSM, Account Management, Consulting, or similar).
- English - native level (spoken and written).
- Proven ability to manage, prioritize, and execute across multiple parallel projects.
- Experience delivering customer-centric solutions based on business needs.
- Experience with BI tools - advantage.
- BA/BSc degree required; MBA – advantage.
- Strong analytical and problem solving skills.
- Excellent communication, interpersonal, negotiation, and presentation abilities.
- Team player with service orientation and strong business acumen.
Key Skills
Customer Success ManagementData AnalysisStrategic InsightsPerformance MonitoringKPI AnalysisClient AdvisingBusiness LogicCollaborationRenewals ManagementCustomer RetentionCommunicationProblem SolvingInterpersonal SkillsNegotiationPresentation SkillsTeam Player
Categories
Management & LeadershipCustomer Service & SupportSalesData & Analytics
Job Information
📋Core Responsibilities
The Customer Success Manager will analyze and monitor the performance of international customers, preparing reports with actionable insights. They will identify growth opportunities and advise customers on best practices to enhance their shopping experience and maximize revenue.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
1203
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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