Call Center Representative

Elevare Branding is a forward-thinking communications and brand development company committed to delivering exceptional customer experiences and high-quality solutions for our clients. We prioritize professionalism, integrity, and consistent growth while fostering a supportive environment where each team member can excel. As we continue to expand, we are seeking driven individuals who want to build a long-term career with a company that values innovation and collaboration.

We are looking for a reliable and customer-focused Call Center Representative to join our team in Chicago. In this role, you will serve as a key point of contact for clients and customers, providing clear information, assisting with inquiries, and offering excellent service during every interaction. You will be part of a fast-paced, goal-oriented environment where strong communication and professionalism are essential.

Responsibilities

• Answer incoming calls and respond to customer inquiries with clarity and professionalism.

• Provide accurate information regarding products, services, or account details.

• Document customer interactions and update records in an organized manner.

• Resolve issues or escalate cases as needed to ensure customer satisfaction.

• Maintain high service standards and represent the company’s values in every conversation.

• Support team goals by meeting performance metrics and contributing to a positive work environment.

• Strong verbal communication and interpersonal skills.

• Ability to handle a high volume of calls with a calm and efficient approach.

• Excellent listening skills and attention to detail.

• Basic computer literacy and ability to learn new systems quickly.

• Problem-solving mindset and customer-oriented attitude.

• Ability to manage time effectively and work in a structured environment.

• Competitive salary within the range of $45,000–$49,000.

• Opportunities for career growth and internal advancement.

• Supportive team culture and professional work environment.

• Comprehensive training and ongoing development.

• Full-time position with stable schedule and long-term potential.