Process Program Manager

Designing and managing the operational processes that support partner mergers and acquisitions and change of channel partner processes for end customers Providing program, policy, and process expertise to support partner lifecycle experiences and influencing future capabilities Driving execution excellence, compliance, and process optimization across all lines of business (VL, CSP, Devices) Develop and enhance Partner Lifecycle processes including partner assessment, onboarding, contracting, mergers and acquisitions, change of channel partner, Marketplace Ops and Offboarding. Collaborate and communicate effectively with multiple stakeholder groups to manage the prioritization of process, compliance, engineering, and policy requirements. Process design and execution: Support the development of a scalable processes that deliver consistent and excellent experiences for our partners and field stakeholders. Process Optimization: Drive continuous improvements of global processes across different lines of business Driving Digital Transformation: influence the design, development, and deployment of solutions using low-code/no-code platforms to streamline processes and reduce manual tasks Stakeholder Engagement: Establish x-org network and be an influential point of contact for partner lifecycle management processes. Evolving Technical Capabilities: Stay current with emerging technologies and upskill to meet future business needs. 5+ years of experience driving process improvements and leading digital transformation initiatives. 5+ years of experience working in an operational organization or supporting various operational functions, ensuring efficiency and alignment with business goals. Demonstrated experience with process & project management skills. Knowledge of business process management and workflow automation. Experience with low-code/no-code development and implementation. Proficiency in low code platforms such as Power Automate or similar tools. Creativity and judgment to develop innovative solutions to complex problems. Strong problem-solving skills and the ability to work independently and as part of a team. Excellent communication and people skills. Certification in Lean Six Sigma Green / Black Belt or similar is advantageous. Certification in relevant technologies or disciplines (Power Platform)