JOB DETAILS
Technical Support Engineer (Messaging Protection-MDO)
CompanyMicrosoft
LocationSydney
Work ModeOn Site
PostedNovember 22, 2025
About The Company
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
About the Role
Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Chinese Proficiency CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Experience or strong working knowledge of FP/RN, phishing and antimalware.
Key Skills
Technical SupportTroubleshootingCustomer ServiceProject ManagementCommunicationPhishingAntimalwareTime ManagementNegotiationTechnical ConsultingInformation TechnologySecurity CertificationsCommunity BuildingTrainingReadinessProblem Solving
Categories
TechnologyCustomer Service & SupportEngineeringSecurity & SafetyConsulting
Job Information
📋Core Responsibilities
You will own, investigate, and solve customer technical issues while collaborating within and across teams. Additionally, you will lead or participate in building communities and share your knowledge to enhance readiness.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
226306
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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