JOB DETAILS
Senior Customer Success Account Manager
CompanyMicrosoft
LocationShanghai
Work ModeOn Site
PostedNovember 25, 2025
About The Company
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
About the Role
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Key Skills
Customer Relationship ManagementSolution DeliveryProgram ManagementCustomer SuccessStakeholder EngagementRetention StrategiesChurn AnalysisConsultingPortfolio ManagementTechnical CollaborationAccount PlanningProgram PlanningCustomer OutcomesEngagement PrioritizationTeam LeadershipBusiness Analysis
Categories
Customer Service & SupportManagement & LeadershipConsultingTechnology
Job Information
📋Core Responsibilities
Support foundational relationships with key customer stakeholders to enable quality solution delivery. Align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
226356
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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