Italian Customer Service for Logistics Company in Greece - Fully Paid Relocation

Mercier Consultancy Bulgaria is excited to offer a unique opportunity for an Italian Customer Service Agent at a leading logistics company in Greece. This role includes fully paid relocation, making it an excellent chance for those looking to advance their careers while experiencing a new culture. As an Italian Customer Service Agent, you will be responsible for assisting our Italian-speaking customers with their logistics needs, including shipping inquiries, tracking shipments, and addressing any service-related questions. If you are passionate about delivering top-notch customer service and are ready for a new adventure, we encourage you to apply!

• Provide outstanding customer support in Italian for logistics inquiries.
• Assist customers with shipping options, documentation, and tracking of their shipments.
• Resolve customer complaints and issues efficiently and professionally.
• Document customer interactions accurately for continuous improvement.
• Collaborate with logistics teams to ensure timely and effective service delivery.
• Stay updated on logistics processes and changes to assist customers effectively.
• Gather customer feedback to enhance service quality.

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably within the logistics or transportation sector.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Ability to manage multiple inquiries and tasks in a fast-paced environment.
• Familiarity with customer service software or logistics systems is a plus.
• Detail-oriented with strong problem-solving abilities.
• Willingness to relocate to Greece and adapt to a new environment.