JOB DETAILS
Field Service Engineer Bio A
CompanySartorius
LocationTokyo
Work ModeOn Site
PostedDecember 1, 2025
About The Company
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers simplify progress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are part of the solution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with more than 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2024, Sartorius generated sales revenue of around 3.4 billion euros. Currently, more than 13,500 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
About the Role
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Main Responsibilities & Tasks:
- Provide service and customer support during field and inhouse visits or dispatches
- Manage all on site installation, repair, maintenance, contract and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Ensure the timely and correct documentation of processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations / briefings
- Contact customers concerning processes of the customer file
- Build positive relationships with customers
Qualifications & Skills:
- Technical degree in chemistry, biology, physical measurements or similar
- Minimum 3 years of proven field service experience in life science market
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- High customer orientation communication skill
- Team spirit
- Familiarity with mobile tools and applications
- Good command of spoken and written English
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Key Skills
Technical DegreeField Service ExperienceTroubleshootingCustomer SupportCommunication SkillsTeam SpiritMobile Tools FamiliarityEnglish Proficiency
Categories
HealthcareEngineeringCustomer Service & SupportScience & ResearchTechnology
Job Information
📋Core Responsibilities
The Services Technician will provide service and customer support during field and in-house visits. They will manage installation, repair, maintenance, and testing tasks while ensuring customer satisfaction and retention.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
6654
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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