Product Support Advisor

Sandvik Mining

Product Support Advisor – Mount Isa, Queensland

About the opportunity

Join Sandvik as a Product Support Advisor (PSA) based at our customer site in Mount Isa. This role is critical in supporting the safe and efficient operation of Sandvik equipment by providing technical expertise, maintenance support, and data-driven solutions to improve machine reliability and availability.

You’ll act as the primary Sandvik technical liaison on-site, assisting with fault analysis, software updates, and on-the-job coaching to enhance maintenance execution.

For a local candidate, this role will be working 12-hour day shifts on a 4 and 3 roster. For a FIFO candidate, this role will be working 12-hour day shifts on a 8 and 6 roster.

This role is offered as a 12-month fixed-term contract, with the opportunity for redeployment within Sandvik into another position upon successful completion and acceptance.

Responsibilities:

• Monitor fleet performance using MySandvik and onboard diagnostic tools
• Develop and implement initiatives to improve reliability and reduce downtime
• Support maintenance planning and proactive scheduling
• Analyse equipment utilisation and prepare detailed reports
• Perform software updates and ensure completion tracking
• Provide technical fault-finding and troubleshooting assistance
• Deliver feedback and short-form training to improve maintenance execution
• Comply with Sandvik safety standards and conduct risk assessments

About you

To be successful in this role, the ideal candidate would possess post-trade qualifications in automotive or engineer or similar. Prior knowledge and experience on Sandvik underground drills and other equipment would be essential and the successful candidate must hold a current drivers’ license.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. A pre-employment medical will be required.

What we offer

• Superannuation contributions, with options to increase
• Comprehensive Employee Benefits Program, including salary sacrifice and service recognition
• Company-wide bonus scheme
• Paid parental leave with super contributions during leave
• Extensive training and development opportunities
• Sandvik Wellness Program to support health and wellbeing

Sandvik is proud to be a WORK180 Endorsed Employer for Women and has achieved Silver Status for Health and Wellbeing through WorkSafe QLD’s Be Recognised Program.

Who we are

Sandvik is a global leader in mining and rock excavation equipment, tools, and services, with over 41,000 employees across 150 countries. Our purpose is to advance the world through engineering and sustainability, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We are an Equal Opportunity employer and welcome applications from all backgrounds, including women and Aboriginal and Torres Strait Islander people.

How to apply

Click ‘Quick Apply’ on Seek or visit https://www.home.sandvik/en/careers/job-search/.

For further information, please contact Talent Acquisition Specialist – Ivy Chau at Ivy.chau@sandvik.com