General Manager

General Manager

The General Manager has overall responsibility for effectively managing all operations of Gold's Gym University Marketplace including but not limited to personnel issues, sales/membership, cleanliness and ensuring the club is achieving projected membership/sales goals.

Management Duties:

• Properly manage and maintain gym operational budget 
• Oversee the sales process and systems 
• Manage, monitor, and evaluate the performance of all gym-related managers. 
• Monitor the hiring, training and scheduling of all staff. 
• Train and mentor subordinates 
• Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager. 
• Manage disciplinary actions involving all gym level employees.

Operational Duties:

• Provide and maintain the highest level of customer service in a high volume retail environment through both personal actions and development of the staff. 
• Provide effective decision making regarding customer service issues. 
• Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed. 
• Ensure that the facility is clean and operationally sound.

Job Qualifications:

• High School diploma with five years professional experience. College degree preferred.
• Min. 2 year experience as a General Manager
• Associate or Bachelor's degree in business or related field with two years of management experience preferred.
• Fitness industry experience preferred but not required. 
• Be sales-oriented and have the ability to direct sales through company required outreach programs. 
• Strong customer service skills with proven track record.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance. 
• Excellent verbal and written communication skills.
• Team spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Current CPR Certification
• Proficient in the use of all software programs that are utilized at the facility
• Ability and experience in effectively motivating and managing a staff of employees

Commissions: Base salary plus commission and bonuses.

Please e-mail your resume or drop off a copy at our corporate office located at 19989 81a Ave Langley, BC.

We look forward to hearing from you!