JOB DETAILS
Receptionist/Customer Service Representative
CompanyTrueCut Insurance
LocationCuyahoga Falls
Work ModeOn Site
PostedJanuary 18, 2026
About The Company
No description available for this Company.
About the Role
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About the Role:
TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.
TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.
Key Responsibilities:
- Greet and assist walk-in clients in a friendly, professional manner
- Answer and route phone calls to the appropriate team members
- Process customer payments and provide basic support with policy information
Monitor and manage the help mailbox, assisting customers via email and ensuring their requests are processed in a timely manner
Required Skills & Qualifications:
- 1+ year of phone-based customer service or front desk experience
- Strong verbal communication and phone etiquette
- Professional, welcoming demeanor with a team-oriented attitude
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer skills (Microsoft Office, email)
- Ability to work independently and collaboratively
Preferred Qualifications:
- Experience in the insurance industry or professional office setting
- Familiarity with Property & Casualty insurance policies is a plus
Why Join TrueCut Insurance?
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and rotational weekend scheduling
- Supportive, team-driven work culture
- Growth opportunities and hands-on training in the insurance industry
Job Type: Full-time
Pay: $17.50 - $21.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Compensation: $17.50 - $21.00 per hour
Key Skills
Customer ServicePhone EtiquetteOrganizational SkillsAttention To DetailMicrosoft OfficeEmail CommunicationTeamworkIndependent Work
Categories
Customer Service & SupportAdministrativeFinance & Accounting
Benefits
401(k)401(k) MatchingDental InsuranceFlexible ScheduleHealth InsuranceOpportunity For AdvancementPaid Time OffTraining & DevelopmentVision Insurance
Job Information
📋Core Responsibilities
Greet and assist walk-in clients, answer and route phone calls, and process customer payments. Monitor and manage the help mailbox to assist customers via email.
📋Job Type
full time
💰Salary Range
$18 - $21
📊Experience Level
0-2
💼Company Size
Not specified
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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