JOB DETAILS
Customer Service Representative
CompanyTrueCut Insurance
LocationCuyahoga Falls
Work ModeOn Site
PostedJanuary 18, 2026
About The Company
No description available for this Company.
About the Role
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Schedule appointments and maintain calendar
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
Qualifications
- Knowledge of insurance products
- High school diploma/GED required, Bachelor’s degree preferred
- Excellent customer service skills
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
Compensation: $40,000.00 - $60,000.00 per year
Key Skills
Customer ServiceDetail-OrientedFriendlyInsurance ProductsTime ManagementOrganizational SkillsMicrosoft OfficeRecord KeepingCommunicationCollaboration
Categories
Customer Service & Support
Benefits
401(k)401(k) MatchingBonus Based On PerformanceCompetitive SalaryDental InsuranceFlexible ScheduleHealth InsuranceOpportunity For AdvancementPaid Time OffTraining & DevelopmentVision InsuranceCompetitive PayProfessional DevelopmentJob Stability In A Growing Industry
Job Information
📋Core Responsibilities
The Customer Service Representative will ensure that each customer has a positive experience when reaching out to our agency. Responsibilities include answering customer questions, assisting clients with quotes and policy updates, and maintaining accurate records of client interactions.
📋Job Type
full time
💰Salary Range
$40,000 - $60,000
📊Experience Level
0-2
💼Company Size
Not specified
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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