JOB DETAILS

Insurance Customer Service Representative

CompanyTrueCut Insurance
LocationBuffalo
Work ModeOn Site
PostedJanuary 18, 2026
About The Company

No description available for this Company.

About the Role
Responsive recruiter
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Benefits/Perks
  • Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
  • Paid time off and a rotational weekend schedule
  • On-the-job training with opportunities for growth and advancement
  • Supportive, team-focused work environment
Responsibilities
  • Handle customer inquiries via phone, email and in person with professionalism and care.
  • Identify opportunities to upsell or cross-sell additional products.
  • Proactively assist customers to prevent cancellations and retain their business.
  • Resolve issues efficiently, ensuring satisfaction and loyalty.
  • Provide accurate information on insurance products, policies, and services.
  • Document customer interactions and follow up to ensure resolution.
  • Collaborate with internal teams to solve complex issues and deliver seamless service.
Qualifications
  • 1+ year of phone-based customer service experience
  • Strong communication, problem-solving, and multitasking skills
  • Positive attitude with a collaborative, team-oriented mindset
  • Genuine commitment to delivering exceptional customer experiences and building lasting relationships
  • Background in an insurance environment preferred
  • Property & Casualty license, or willingness to obtain one within the first 4 months of employment
Compensation: $17.50 - $21.50 per hour




Key Skills
Customer ServiceCommunicationProblem-SolvingMultitaskingDetail-OrientedInsurance ProductsTeam-OrientedPositive Attitude
Categories
Customer Service & SupportFinance & AccountingSalesAdministrative
Benefits
401(k)Competitive SalaryDental InsuranceHealth InsuranceOpportunity For AdvancementPaid Time OffTraining & DevelopmentVision Insurance
Job Information
📋Core Responsibilities
Handle customer inquiries via phone, email, and in person with professionalism and care. Resolve issues efficiently, ensuring satisfaction and loyalty.
📋Job Type
full time
💰Salary Range
$18 - $22
📊Experience Level
0-2
💼Company Size
Not specified
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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