JOB DETAILS

Patient Services Representative

CompanyADVENT
LocationSouth Bend
Work ModeOn Site
PostedDecember 19, 2025
About The Company
ADVENT knows you want to be your best self. We understand your inability to breathe freely and sleep well hinders your quality of life, which is why we pioneered simple in-office sinus and snoring solutions to help you live the life you were meant to live. Schedule your appointment, stop living in a pharmacy aisle and get back to your life, so you can enjoy the big moments and small ones, too.
About the Role

Description

Rediscover Purpose with ADVENT


At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.


Now Hiring: Patient Services Representative


Location: South Bend and Goshen, IN


Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.


What You’ll Do:

  • Greet patients warmly and check them in using our Electronic Health Record (EHR) system
  • Coordinate and order sleep study devices and upload reports into the system
  • Review upcoming schedules to confirm insurance and patient documentation are complete
  • Schedule appointments and manage patient flow for a smooth clinic experience
  • Answer incoming calls and provide overflow support to the call center as needed
  • Open and close the clinic following established protocols
  • Ensure proper documentation, process payments, and support daily clinic operations
  • Order medical supplies and pharmaceuticals as needed
  • Room patients
  • Safety and sanitation of clinic

What You Bring:

  • Previous experience in a medical or healthcare setting preferred
  • Strong time management skills and the ability to multitask effectively
  • Experience working with performance-based goals or metrics
  • A customer-first mindset and excellent communication skills
  • Tech-savvy with experience in Microsoft Office and Electronic Health Records
  • High attention to detail and accuracy
  • A problem-solver who thrives in a fast-paced environment
  • A positive, team-oriented attitude and strong work ethic
  • Valid driver license

Why Choose ADVENT:

  • 16+ days PTO (prorated first year) + paid holidays
  • Health, dental, and vision coverage with employer-paid HRA
  • 401k match & life insurance
  • Regular business hours—no nights or weekends
  • A culture that values solutions and encourages growth
  • Schedule:  Monday - Friday 8am-5:30pm and Friday 8-12:30pm. 
  • This is a full-time, 32hr flex position

Explore more at: ADVENT Careers Website


Key Skills
Customer ServiceTime ManagementMultitaskingCommunication SkillsAttention to DetailProblem SolvingTeamworkEHR ExperienceMicrosoft OfficeHealthcare Experience
Categories
HealthcareCustomer Service & Support
Benefits
PTOHealth CoverageDental CoverageVision Coverage401k MatchLife Insurance
Job Information
📋Core Responsibilities
As a Patient Services Representative, you will greet patients, check them in, and manage their experience throughout their visit. You will also coordinate appointments, handle documentation, and ensure smooth clinic operations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
391
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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