JOB DETAILS

Account Manager - HYBRID

CompanyAlliance InfoSystems LLC
LocationUnited States
Work ModeOn Site
PostedDecember 10, 2025
About The Company
Headquartered in Maryland, Alliance InfoSystems (AIS) is a proud Minority Business and Small Business Enterprise providing industry-leading Managed IT Services to clients across the US. With our innovative network security platform, Guardian Network Protection Service, we deliver maximum operational efficiency and protection to our clients. For more information, please visit www.ainfosys.com
About the Role

Description

HYBRID OPPORTUNITY


Alliance InfoSystems, LLC, a MSP, headquartered in Hunt Valley, MD,  is growing its Sales team in Hunt Valley. We are looking for an experienced Account Manager with a passion for IT and desire for continuous improvement and learning. 


Responsibilities (Summary):

  • Maintains consistent communication with assigned clients and facilitates timely service delivery.
  • Educates clients/customers on AIS core value services.
  • Ensures smooth onboarding process for clients.
  • Identifies/presents opportunities to align client technology to AIS' core stack configuration.
  • Creates/tracks/manages opportunities through client lifecycle with relevant data included in AIS data systems.
  • Schedules/presents quarterly/annual business reviews.
  • Participates in various individual/group projects.
  • Proposal creation and proposal review with clients.
  • Maintains routine check-ins with clients to ensure all topics/concerns addressed as well as looking for ways to improve clients' experience.
  • Routine reviews of service delivery with clients.



Requirements

Successful candidate will have the following:

  • Bachelor's degree or equivalent preferred
  • 5 years customer service experienced preferred
  • 3 years technical experience relevant to position requirements
  • Exhibited proficiency in all Microsoft office programs
  • Excellent written and verbal communication skills
  • Exhibited strong attention to detail
  • Proactive in coordinating with internal resources to see assigned tasks/projects through to completion
  • Demonstrated strong customer service skills
  • Prior team lead experience preferred
  • Valid driver's license and reliable transportation


What we offer:

  • Competitive wages to include bonus eligibility
  • Hybrid work environment
  • Team oriented environment
  • Benefits: PTO, Floating Holiday, Holiday Pay, 401k with annual safe harbor match, health, dental, vision, pet insurance options, flexible spending accounts,
  • Tuition reimbursement
  • Parental leave benefits
  • Sick & Safe Leave in accordance to Maryland Sick & Safe Leave Act
Key Skills
Account ManagementCustomer ServiceTechnical ExperienceMicrosoft Office ProficiencyWritten CommunicationVerbal CommunicationAttention To DetailProactive CoordinationTeam Leadership
Categories
SalesCustomer Service & SupportManagement & LeadershipTechnology
Benefits
PtoFloating HolidayHoliday Pay401k With Annual Safe Harbor MatchHealthDentalVisionPet Insurance OptionsFlexible Spending AccountsTuition ReimbursementParental Leave BenefitsSick & Safe Leave In Accordance To Maryland Sick & Safe Leave Act
Job Information
📋Core Responsibilities
The Account Manager will maintain consistent communication with assigned clients and ensure timely service delivery. They will also educate clients on AIS services and manage opportunities throughout the client lifecycle.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
48
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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