Operations Supervisor-Autonomous Mobility

Description

Operations Supervisor – Autonomous Mobility (JTA Project) 

Location: Jacksonville, FL
Reports to: Operations Site Manager 

Shift:  Mon-Fri AM Shift (must be flexible to work weekends as needed)

About Beep 

Beep is transforming the way communities move. In partnership with the Jacksonville Transportation Authority (JTA), we’re deploying cutting-edge autonomous mobility solutions to deliver safe, reliable, and sustainable transportation. Join us at the forefront of innovation and help shape the future of public transit. 

Role Overview 

The Operations Supervisor is a key leader ensuring the smooth execution of Beep’s autonomous shuttle operations in Jacksonville. This role combines hands-on operational oversight with strategic workforce management, safety compliance, and client engagement. You’ll lead a dynamic team, drive performance excellence, and uphold Beep’s commitment to safety and customer satisfaction. 

What You’ll Do 

Safety & Compliance 

• Champion Beep’s safety-first culture in all operations. 
• Respond to incidents, investigate, and complete reports promptly. 
• Ensure compliance with DOT, NHTSA, OSHA, and Beep’s operational standards. 

Operational Leadership 

• Oversee daily shuttle operations, including dispatch and troubleshooting. 
• Manage workforce scheduling, staffing, and timecard approvals. 
• Maintain vehicle and facility readiness; coordinate maintenance activities. 

Client & Stakeholder Engagement 

• Serve as the primary liaison with JTA and other partners. 
• Lead team briefings and communicate operational updates clearly. 
• Represent Beep in meetings and ensure alignment with client expectations. 

Performance & Process Improvement 

• Monitor KPIs and implement continuous improvement initiatives. 
• Drive operational efficiency through data-driven decision-making. 
• Support incident management and proactive issue resolution. 

What Makes This Role Unique 

• Innovation at Scale: Be part of a pioneering autonomous mobility program. 
• Community Impact: Deliver equitable, sustainable transportation solutions. 
• Leadership Opportunity: Own the success of a high-visibility project with JTA. 

Requirements

 Education: 

• Bachelor’s degree in business, Transportation, Logistics, or related field preferred. 

Experience: 

• 3+ years in operations leadership; transit or mobility experience strongly preferred. 
• Familiarity with autonomous vehicle technology is a plus. 

Skills: 

• Strong leadership and team management in dynamic environments. 
• Excellent communication and client-facing skills. 
• Proficiency in Microsoft Office and operational reporting tools. 

Other: 

• Valid driver’s license and clean driving record. 
• Ability to work flexible hours, including nights/weekends. 
• Comfortable working outdoors and in fast-paced settings. 

Physical & Compliance 

• Ability to stand/walk for extended periods; lift up to 45 lbs. 
• Must pass pre-employment drug screen and background check. 
• Eligible to work in the U.S. without restrictions.