JOB DETAILS

Service Advisor

CompanyFrank Leta
LocationO'Fallon
Work ModeOn Site
PostedDecember 17, 2025
About The Company
Frank Leta Automotive is a family-owned dealership servicing the St. Louis area since 1965. We are a business that likes taking care of people. It’s that simple. We believe that by hiring great people and giving them the resources and autonomy to do their best work, that we will deliver an exceptional vehicle ownership experience to our clients. We want our team members to have a great quality of life at work and be able to enjoy a life outside of work. We also believe strongly in providing a career, not a job, for our people. This isn’t just talk- 95% of our management staff was promoted, not hired, onto their position. If you like taking care of people, want to grow within an organization, have a positive attitude, and want to enjoy a life outside of work, then we are for you.
About the Role

Description

 Frank Leta Service Advisor owns our customer’s experience in the service lane.
You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. At Frank Leta, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Frank Leta is absolutely critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What we offer

  • Work/ life Balance
  • Positive & Professional Work environment
  • Extensive training and growth opportunities
  • Up to 4 weeks paid vacation and paid holidays
  • Paid maternity and paternity leave
  • Education reimbursement
  • Flexible health insurance with HSA company contribution
  • Paid life insurance, short and long term disability
  • 401K match up to 25% discretionary match
  • Medical/dental/vision benefits
  • Employee discounted Vehicle purchase programs

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Qualifications

  • Minimum 5 Years Dealership Experience
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record

Job Type: Full-time 

Key Skills
Customer ServiceCommunication SkillsTime ManagementOrganizational SkillsTeam ManagementProfessional AppearanceConcierge SupportTechnician SchedulingInventory ManagementDrive Lane OversightProblem SolvingCustomer ExperienceMotivationAttention to DetailInterpersonal SkillsService Industry Knowledge
Categories
Customer Service & SupportSalesManagement & LeadershipTransportationRetail
Benefits
Work/Life BalancePositive & Professional Work EnvironmentExtensive Training and Growth OpportunitiesUp to 4 Weeks Paid Vacation and Paid HolidaysPaid Maternity and Paternity LeaveEducation ReimbursementFlexible Health Insurance with HSA Company ContributionPaid Life InsuranceShort and Long Term Disability401K Match up to 25% Discretionary MatchMedical/Dental/Vision BenefitsEmployee Discounted Vehicle Purchase Programs
Job Information
📋Core Responsibilities
The Service Advisor oversees the flow of the drive lane, ensuring customers receive prompt and courteous service. They take ownership of the customer's experience and provide support for all inquiries to leave a positive impression.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
74
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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