Customer Service Representative

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Dental insurance</li> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li> </ul> </div> <div class="trix-content"> <div> </div><div><strong>Benefits/Perks</strong></div><ul> <li>Medical insurance</li> <li>Dental insurance</li> <li>Vision insurance</li> <li>401K retirement with company match</li> <li>Vacation, paid time off</li> <li>Company-paid training</li> <li>Employee discounts for Culligan in-home products</li> <li>Eligibility for annual recognition and training meetings/events</li> </ul><div><br></div><div><strong>Job Summary</strong></div><div>Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. </div><div><br></div><div><strong>Responsibilities</strong></div><ul> <li>Extensive problem-solving, order processing, and helping to manage customer accounts</li> <li>Provide proactive sales support by developing close relationships with customers</li> <li>Schedule service and delivery orders </li> <li>Coordinate schedules with the service/operations team</li> <li>Contact customers for purposes of scheduling additional services or offering maintenance plans</li> <li>Refer unresolved customer grievances to designated departments for further investigation</li> </ul><div><br></div><div><strong>Qualifications</strong></div><ul> <li>High school diploma or GED</li> <li>Minimum of two years of customer service experience required</li> <li>Strong time management and project management skills</li> <li>Proficient in Microsoft Office (word, excel, outlook)</li> <li>Excellent communication skills, both written and verbal</li> </ul><div><br></div><div><strong>About Culligan</strong></div><div>As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. </div><div> <br> </div> </div>