JOB DETAILS
Customer Support Specialist
CompanyAlphabe Insight Inc
LocationFort Worth
Work ModeOn Site
PostedDecember 14, 2025
About The Company
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience.
Our Story
Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change.
Our Philosophy
At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
About the Role
Company Description
Hey there, fellow communicator! We’re Comvox Co, and we’re on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we’re not your average communications company.
Job Description
Job Description
We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience. You will assist customers with inquiries, resolve issues, and guide them through our products and services.
Responsibilities
- Act as the primary point of contact for customer inquiries and provide timely solutions.
- Resolve customer complaints via phone, email, or chat in a professional manner.
- Maintain an in-depth knowledge of our products and services to effectively assist customers.
- Document customer interactions and update customer records to ensure accurate tracking of issues.
- Identify recurring customer issues and provide feedback to management for process improvements.
- Assist in onboarding new customers and educating them about our services.
Qualifications
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer support role or similar position.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to handle stressful situations with patience and professionalism.
- Proficient in using customer support software and tools.
Additional Information
Benefits:
- Competitive Salary
- Flexible Work Schedule
- Paid Time Off (PTO)
- Health & Wellness
- Professional Development
- Employee Discounts
Key Skills
Customer SupportCommunication SkillsProblem-SolvingCustomer-CentricStress ManagementCustomer Support Software
Categories
Customer Service & Support
Benefits
Competitive SalaryFlexible Work SchedulePaid Time Off (PTO)Health & WellnessProfessional DevelopmentEmployee Discounts
Job Information
📋Core Responsibilities
The Customer Support Specialist will act as the primary point of contact for customer inquiries and provide timely solutions. They will resolve customer complaints and assist in onboarding new customers.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
2
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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