JOB DETAILS

Sales Support Executive (Confidential Projects)

CompanyPRISM+
LocationMalaysia
Work ModeRemote
PostedDecember 16, 2025
About The Company
PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.
About the Role

The Sales Support Executive is the first point of contact for potential customers engaging with the company via WhatsApp and Facebook Messenger. This role is focused on responding promptly and professionally to inquiries, nurturing leads, and converting online conversations into showroom appointments. The ideal candidate is highly organized, customer-focused, and driven to achieve measurable conversion KPIs.

Responsibilities

Customer Engagement & Support:

  • Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger.
  • Address basic queries regarding products, pricing, availability, and services.
  • Provide personalized guidance to potential customers to enhance engagement.

Lead Conversion:

  • Convert online inquiries into confirmed showroom appointments.
  • Maintain a clear follow-up schedule to maximize conversion rates.
  • Collaborate with sales and showroom teams to ensure smooth handover of appointments.

CRM & Reporting:

  • Log all customer interactions accurately in the CRM or lead management system.
  • Track conversion metrics and report on performance regularly.
  • Identify trends in inquiries to provide insights for marketing and sales strategies.

Collaboration & Process Improvement:

  • Work closely with sales, marketing, and operations to streamline lead management.
  • Provide feedback on common customer concerns or recurring questions.
  • Suggest improvements to chat processes, templates, or automation tools.
  • At least 1 year experience in customer support, sales support, or chat-based engagement preferred.
  • Strong written communication skills; ability to engage naturally and professionally online.
  • Familiarity with WhatsApp, Facebook Messenger, and CRM systems.
  • Highly organized, self-motivated, and able to manage multiple conversations simultaneously.
  • Basic understanding of sales processes and lead nurturing strategies.
Key Skills
Customer EngagementLead ConversionCRMReportingCollaborationProcess ImprovementWritten CommunicationOrganizationSelf-MotivationSales ProcessesLead NurturingWhatsAppFacebook MessengerCustomer SupportSales SupportChat-Based Engagement
Categories
SalesCustomer Service & SupportMarketing
Job Information
📋Core Responsibilities
The Sales Support Executive is responsible for engaging with potential customers through WhatsApp and Facebook Messenger, addressing inquiries, and converting them into showroom appointments. They also log customer interactions and collaborate with sales and showroom teams to enhance lead management.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
325
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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