CUSTOMER SERVICE-LUMBER YARD

Description

Gazaway Ace is a locally owned small business located in Paragould, AR with locations in Jonesboro, Fayetteville and Benton, AR. Our Paragould store was established in 1963 and features a broad line of building materials along with Ace Hardware's key departments of paint, electrical, plumbing, and tools. Our corporate offices are at the Paragould location located at 2620 W Kingshighway next to Walmart.  

Basic Function:  

Accurately load product and safely operate equipment and trucks with the goal of maintaining a high level of customer satisfaction within company policy. When equipment and trucks are not in use, maintain housekeeping of lumber yard/warehouse and maintenance of equipment.

Responsibilities:

Promoting and maintaining “safety first” attitude. Report any accidents or injuries to a supervisor immediately.

Serve as company representative for the delivery and customer pickup. 

Follow local, state and federal driving laws and regulations.

Responsible for courteous customer service and making sure deliveries are loaded correctly and promptly.

Follow company procedure regarding returned product from job sites.

Unload or oversee the unloading and orderly and neat storage of incoming merchandise.  

Provide exceptional customer service for retail, contractor or professional builder customers.

Evaluate returned merchandise for proper disposition (resale, salvage, etc.)

Make certain that materials match the sales ticket(s) for that load.

Maintain good relations and morale of fellow employees and customers.

Requirements

Education/Training

High School or GED equivalent.

Forklift certification preferred but not required. 

Experience

Previous customer service experience preferred but not required. OSHA requirements for forklift operation include a minimum age of 18.

Physical Demands

Standing, walking, lifting (up to 80lbs) and climbing.

Be able to pass a background check and drug screen.