JOB DETAILS

SERVICE TECHNICIAN

CompanyHastings Water Works, Inc
LocationBrecksville
Work ModeOn Site
PostedDecember 17, 2025
About The Company
Hastings Water Works is the largest swimming pool service, maintenance and management company in Ohio. Providing Safety and Peace of Mind For Our Clients and Their Families. Serving clients across all sectors: commercial, residential and municipal throughout all of N.E. Ohio including the greater Cleveland and Akron areas. Hastings Water Works specializes in seasonal pool openings, closings, repairs and weekly cleanings - as well as all equipment installation, repair and maintenance for spas and water features, including indoor and outdoor fountains and reflecting pools. We serve municipalities, country clubs, universities, high schools, homeowner associations, apartment complexes, hotels, medical and therapy facilities, water features and more than 1,500 exclusive residential pools throughout northeast and central Ohio.
About the Role

Description

Basic Functions:


Position requires at least one (1) year or more of hands-on experience and extensive knowledge related to; troubleshooting, repair and maintenance of electrical and heating/cooling (HVAC) equipment and plumbing. Must maintain a neat, clean appearance and demonstrate polite, professional behavior.


Responsibilities:

  • Provide excellent customer service
  • Accessory installation and maintenance
  • Perform jobs and make decisions independently
  • Pool and spa equipment Service/Repairs/Installations
  • Project management - ability to lead a crew while performing difficult jobs that require multiple people
  • Perform accurate estimates in the field for standard parts and services
  • Communicate with the customer regarding all services performed and clearly present all options for any required repairs, upgrades or other customer needs.


Planning Activities:

  • Work with Inventory Department to ensure vehicles are properly stocked for jobs
  • Coordinate daily job schedules with Service Manager
  • Ability to manage and coordinate Special Projects
  • Maintain high level of organization to ensure jobs are completed efficiently

Problem-Solving Activities:

  • Ability to diagnose and repair pool equipment
  • Ability to make independent decisions while acting in the best interest of the company as well as the customers


Skills:

  • Basic customer service skills
  • Detail oriented
  • Advanced technical/mechanical skills
  • Problem solving and organizational skills
  • knowledge of operating, maintaining and repairing pool equipment
  • Ability to clearly present all options for any required repairs, upgrades or other customer needs

Preferred:

Plumbing and electrical knowledge



Requirements

Preferred:

  1. High School degree/GED
  2. Technical certifications
  3. Certified Pool and Spa (CPO) certification

Essential:

  1. At least one year of advanced technical service, repair and maintenance experience

Physical Demands/Work Environment:

Physical Requirements/Essential Functions (ADA compliance): Please check all that apply to this position.

Activity:

(If more than 2+ hours per day)?Standing ?Sitting ?Walking ?Stooping ?Running ?Climbing ?Writing ?Filing ?Crawling ?Squatting ?Bending ?Twisting ?Balancing

Lifting to include:?Up to 10 lbs. ?11-25 lbs. ?26-60 lbs. ?61-75 lbs. ?Over 75 lbs. ?Pulling ?Pushing ?Carrying

Environmental Conditions:?Cold ?Heat ?Noisy ?Fumes ?Odors ?Mists ?Vibration ?Dust ?Wet and/or humid

Sensory:?Hearing to converse ?Hearing to use the telephone ?Tasting/smelling ?Reading distance 1-5 feet ?Talking ?Reading distance 10-30 feet

Driving:?Incidental driver ?Regular Driver

Keying:?Occasionally (2-3 weekly hours) ?Right-hand dominant ?Frequently (2-3 hours daily) ?Left-hand dominant ?Continuously (4+ hours daily)

Safety:List Specifics:

Chemical safety

Vehicle safety

Daily use of chemicals

May require working outside in extreme conditions

Miscellaneous:

  1. This position will require overtime and/or weekend hours during peak/core season typically from April through October.
  2. Valid Driver’s License
  3. Pass a background check
Key Skills
Customer ServiceDetail OrientedTechnical SkillsMechanical SkillsProblem SolvingOrganizational SkillsPlumbing KnowledgeElectrical KnowledgePool Equipment RepairProject ManagementIndependent Decision MakingCommunication SkillsAccessory InstallationMaintenance SkillsHVAC KnowledgeTroubleshooting Skills
Categories
TradesCustomer Service & SupportEngineeringManufacturingConstruction
Job Information
📋Core Responsibilities
The Service Technician is responsible for providing excellent customer service, performing repairs and maintenance on HVAC and plumbing equipment, and managing projects. They must also communicate effectively with customers regarding services performed and options available.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
84
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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