JOB DETAILS

VP Customer Success

CompanyVetric
LocationTel Aviv
Work ModeOn Site
PostedJanuary 18, 2026
About The Company
In an AI-saturated world full of fragmented channels and junk data, Vetric empowers organizations to streamline public data collection with enterprise-grade reliability and flexibility. Our APIs and fully managed dynamic data flows adapt to even the most complex use cases, ensuring you get only the data you need, exactly how and when you need it. With real-time updates, exceptional uptime, and consistently high data quality, Vetric eliminates engineering-heavy processes - turning fragmented public information into structured, usable data with ease. For teams managing complex data operations, Vetric brings clarity and order to what was once chaos.
About the Role

Are you ready to lead the way in revolutionizing industries with cutting-edge data solutions? 

At Vetric, we're not just another tech company - we’re shaping the future of data. We’re on a mission to empower businesses with the insights they need, driving digital transformation with innovative, high-impact solutions.

We’re looking for a VP CS - a unique opportunity to join a fast-growing team and play a key leading role in building lasting, high-impact partnerships.


Why Vetric?

Vetric is the secret weapon for companies across cybersecurity, digital risk protection and business intelligence. We are the industry leader: Turning messy, fragmented web data into rock-solid, structured, stable, and scalable pipelines. We get rid of the noise so our customers can move fast, stay sharp, and focus on what matters.


Position Overview

We’re hiring a VP of Customer Success to lead our post-sales organization. You will build and manage the Customer Success team, own customer relationships, and ensure every customer gets maximum value from Vetric. This is a leadership role in a technical, API-driven environment. The position requires willingness to travel internationally at least once per quarter, to destinations in Europe or the United States.


Key Responsibilities

  • Build and scale the Customer Success team and its processes, while supporting cross-functional teams.
  • Own onboarding, support, adoption, renewals, and expansions
  • Develop customer health metrics, playbooks, and reporting
  • Build strong relationships with key customers
  • Partner with Product and Engineering to bring the customer voice into the roadmap
  • Drive retention, reduce churn, and support revenue growth

Requirements

  • 8+ years in SaaS Customer Success, including at least 5 years in VP leadership experience
  • Strong technical background (APIs, data platforms, or developer tools)
  • Track record of improving retention and customer outcomes
  • Excellent communication and relationship-building skills
  • Comfortable in a remote, fast-moving startup environment
  • English – native-level proficiency


We’d be lucky if you had:

  • Knowledge in data solution fields.
  • Experience working with Dev Tools products


Why Join Vetric

  • Join a profitable, fast-scaling startup defining the next generation of public data access.
  • Work in a collaborative, innovative, remote-first culture that values ownership and excellence.
Key Skills
Customer SuccessLeadershipTechnical BackgroundAPIsData PlatformsDeveloper ToolsCommunicationRelationship BuildingRetentionChurn ReductionRevenue GrowthOnboardingSupportAdoptionRenewalsExpansions
Categories
TechnologyManagement & LeadershipCustomer Service & SupportSalesData & Analytics
Job Information
📋Core Responsibilities
The VP of Customer Success will build and manage the Customer Success team, ensuring customers receive maximum value from Vetric. This includes owning onboarding, support, adoption, renewals, and expansions while developing customer health metrics and building strong relationships.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
42
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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