Senior General Manager

Description

The Senior General Manager leads with energy, heart, and accountability to create a welcoming, well-run cafe where both employees and customers thrive. This role oversees the daily operations multiple coffee shop locations, ensuring they are consistently staffed, stocked, compliant, and operating smoothly. The Senior General Manager builds and develops high-performing teams, sets clear expectations, and fosters a positive, open-door culture rooted in teamwork and trust.

This role is hands-on and fast-paced, balancing people leadership with operational excellence. From hiring, training, scheduling, and coaching to managing inventory, labor, and costs, the Senior General Manager ensures every detail supports a great customer experience. They lead by example, solve problems in real time, uphold coffee quality and service standards, and continuously look for creative, data-driven ways to improve performance and grow the business.

Requirements

At least one 4 years of operations management experience in the food service and/or hospitality industry

Excellent verbal and written communication skills

Excellent interpersonal, motivational, team building, and leadership skills

Meet all customer service expectations and standards in interactions with customers, vendors, and fellow team members

Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment