JOB DETAILS

Front Desk Associate

CompanyMassageLuXe - Apex
LocationApex
Work ModeOn Site
PostedDecember 20, 2025
About The Company
MassageLuXe is a franchise company within the massage and aesthetics industry that provides high-quality, luxurious services to all spa guests. Our spa revenue is driven by a membership revenue model, assuring a substantially more consistent level of spa revenue and profit on a year-round basis. While this concept is relatively new to the franchise marketplace, massage has been practiced throughout the world for thousands of years as a service that improves health and promotes relaxation and overall, well-being for the consumer. However, from an historical standpoint, the delivery of these services has been extraordinarily fragmented with the quality of those services varying dramatically. In response, MassageLuXe is focused on being the premier provider of wellness and self-care for clients within the massage and spa industry. The MassageLuXe membership model is the most flexible in the business and has affordable options that have been specifically designed to meet the needs of their customers. MassageLuXe prides themselves on delivering an approachable, comfortable, and consistent experience every time. MassageLuXe understands that in the hustle bustle of everyday life, it can be difficult for our clients to make time for themselves, but they deserve to live their healthiest life. MassageLuXe is a place where our clients can step into luxury and escape from pain and stress while treating their bodies to a healing touch. *Each individual franchised location, not Massage Luxe International, LLC ("MLI") or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MLI or any of its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated franchised location and may vary from location to location.
About the Role

Description

1. BUILD CLIENT LOYALTY

  • Assess their needs - Listen and ask questions.
  • Sell them all appropriate services - Utilize knowledge and give advice.
  • Sign them up as members - Provide the client with the program that is the best value for them.
  • Resolve all concerns with a positive result - Do what’s right for the client.
  • Provide 5-star service to all members, employees, and outside contacts.

2. Responsible for promoting MassageLuXe in a positive manner.


3. Execute all MassageLuXe policies, procedures, and programs consistently, and in the spirit in which they were designed.


4. Generate new clientele through promoting grassroots marketing.


5. Uphold all MassageLuXe standards of cleanliness, safety, facilities repair, and equipment functionality.


6. Implement all Spa cash management and banking procedures accurately and consistently.


7. Maintain a positive, safe, upbeat, welcoming atmosphere in your Spa, for both clients and fellow employees

Requirements

Committed to building client loyalty, high school degree or equivalent, drug free, proven customer service skills, strong sales and administrative skills, and is willing to work a flexible schedule including nights and weekends.

Key Skills
Customer ServiceSalesAdministrative SkillsClient LoyaltyMarketingCash ManagementCleanlinessSafetyProblem SolvingCommunicationTeamworkFlexibility
Categories
Customer Service & SupportSalesHospitalityMarketingAdministrative
Job Information
📋Core Responsibilities
The Front Desk Associate is responsible for building client loyalty by assessing needs, promoting services, and resolving concerns positively. They must also uphold company standards and generate new clientele through marketing efforts.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
709
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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