JOB DETAILS

Home Services Specialist

CompanyVirtueStaff
LocationBogotá
Work ModeRemote
PostedDecember 20, 2025
About The Company
At VirtueStaff, we offer global talent to help organizations scale their businesses while increasing profits and making an impact in the lives of our candidates. We screen over 5,000 people per week with a 7 step vetting process, and approve 0.1% of them to work with our clients. Building Brighter Futures and Better Businesses.
About the Role

VirtueStaff is seeking a a highly organized and detail-oriented Customer Service Representative with experience in the HVAC industry to join our client. In this role, you will serve as the primary point of contact for customers, managing both inbound inquiries and outbound outreach. You will play a critical role in maintaining operational efficiency by providing administrative support and helping to document and refine internal Standard Operating Procedures (SOPs).

Responsibilities
  • Efficiently handle a high volume of inbound and outbound calls, ensuring professional communication and timely resolution of customer needs
  • Assist with daily office management tasks and provide general administrative aid to ensure smooth business operations
  • Contribute to the creation and maintenance of Standard Operating Procedures (SOPs) to streamline workflows and improve service consistency
  • Act as a liaison between customers and technical teams, specifically within the HVAC service context
  • Maintain precise records of customer interactions and service requests with a high level of attention to detail
  • Proven experience in the HVAC industry, as well as a strong background in Customer Service and Admin Assistance or Office Management
  • Expertise in SOP creation and process improvement
  • Exceptional customer service and communication skills
  • Extreme attention to detail and organizational abilities
  • Comfort and familiarity with modern CRM and communication platforms
  • Preferred experience in Chiirp and Sarah Systems software
  • Work From Home
  • Performance Bonus
Key Skills
Customer ServiceHVACAdministrative SupportSOP CreationProcess ImprovementCommunication SkillsAttention to DetailOrganizational AbilitiesCRMChiirpSarah Systems
Categories
Customer Service & SupportAdministrativeTradesEngineering
Benefits
Performance Bonus
Job Information
📋Core Responsibilities
The Home Services Specialist will handle a high volume of inbound and outbound calls, ensuring professional communication and timely resolution of customer needs. Additionally, they will assist with daily office management tasks and contribute to the creation and maintenance of Standard Operating Procedures (SOPs).
📋Job Type
contractor
📊Experience Level
2-5
💼Company Size
20
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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