Post Production Lead

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. Merchology is “customer logos + brands they love.” It’s pure brand awesomeness! We are family-owned, people-powered, and we are adding to our #MerchFam. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks a Post Production Lead to join our Operations team. Reporting to the Operations Supervisor, The Post Production Lead is responsible for overseeing their department through scheduling and providing work direction for staff to assure proper workflow that successfully meets company cost, quality, and delivery objectives. This role is also the team primary contact for communication with other warehouse departments and office staff.

Shift: First (6:00am to 2:30pm) plus occasional OT

PRIMARY RESPONSIBILITIES

A successful Post Production Lead will:

• Take ownership and accountability for all safety and quality incidents within your area of responsibility.
• Schedule work and provide direction to others on the team.
• Communicate constantly by emails and tickets about the status of orders between CSS, Sales and Operations.
• Train and develop team members to documented processes.
• Identify problems, develop solutions, and implement change when necessary.
• Lead staff through proactive decisions and assuring maximum productivity.
• Foster a culture of respect and care for people by demonstrating trust, respect, and support for all members of the team.
• Inspire, influence, and guide others to participate in common goals.
• Solicit input from others, keep team members informed, and give timely feedback regarding performance.
• Manage time effectively, delegate and empower others to manage increasing workload as needed.
• Assist with all other tasks as needed.

Requirements

REQUIRED QUALIFICATIONS

• Proficiency in post and shipping operations
• Analyze information, problem-solve, and make decisions.
• English speaking and able to communicate effectively with co-workers, management, and external contacts.
• Computer Skills: NetSuite, HubSpot, Microsoft Office Suite (Outlook, Word, Excel) proficiency
• Ability to follow processes with written procedures (WIs & Tis)

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish
• Experience working in a warehouse setting

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• The pay range for this role is $21.00 to $24.00 per hour
• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA
• Company-paid life insurance and short-term disability
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

LOCATION

• 5045 Ritter Road, Mechanicsburg, PA 17055
• Fully onsite role

INDUSTRY

• Business to Business E-commerce and Apparel

Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.