Application Support Analyst – JD Edwards

Description

For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand.

Are you a technically curious problem-solver who enjoys helping others succeed? As an Application Support Analyst – JD Edwards, you’ll provide day-to-day support for JDE and other critical business applications that enable Tyndale’s mission. This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business-critical processes in a collaborative, purpose-driven environment.

You’ll work closely with IT leaders, system administrators, and business users to troubleshoot issues, improve workflows, and ensure our systems run smoothly—so our teams can focus on advancing the gospel through meaningful content.

What You'll Do

User & Application Support

• Serve as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issues
• Perform password resets, role changes, and security request intake
• Troubleshoot application errors, workflow challenges, and printing issues
• Support onboarding and training for new system users
   

Advanced Support & Troubleshooting

• Analyze application errors, UBE failures, and system logs
• Reproduce issues in non-production environments and document root causes
• Assist with basic Orchestrator and integration troubleshooting
• Perform controlled data corrections under system administrator guidance
• Resolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)
   

Documentation, Training & Testing

• Create and maintain SOPs, user guides, and “how-to” documentation
• Provide 1-on-1 or small-group training sessions
• Assist with testing bug fixes, enhancements, and regression scenarios
• Validate system behavior after updates or changes
   

Collaboration & Communication

• Partner closely with the JDE System Administrator, developers, and IT leadership
• Prepare clear, well-documented escalations when needed
• Participate in support standups and prioritization discussions

Skills and Qualifications Needed

• 1–3 years of experience supporting JD Edwards or another ERP system
• Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations
• Strong troubleshooting, documentation, and analytical skills
• Clear, professional communication and a customer-service mindset
• A collaborative approach that values teamwork and partnership
• Experience with JDE Orchestrator, EDI, or integrations
• Familiarity with JDE logs, UBEs, and processing options
• Experience creating SOPs, training guides, or knowledge-base articles

We want to hear more about you and why you are interested in Tyndale and this role, so we highly recommend including a cover letter.

Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.

The hiring range for this position is $65k to $75k annually. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits is: https://www.tyndale.com/careers/.