Scheduling Coordinator

Description

About the Position:

Mountainside is seeking a highly organized, compassionate Scheduling Coordinator to support our Detox and Residential programs. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys coordinating details, and wants to play a meaningful role in supporting individuals on their recovery journey.

As a Scheduling Coordinator, you’ll be at the center of daily operations—connecting clients, families, clinicians, and providers to ensure seamless care from admission through discharge. Your work directly supports high-quality treatment delivery and a positive client experience.

Schedule:

Tuesday – Saturday: 7:30 AM – 4:00 PM

What You’ll Do

• Serve as a friendly and professional point of contact for clients, families, staff, and community partners
• Coordinate and schedule internal and external appointments in accordance with client needs and Mountainside policies
• Maintain and manage prescriptive care schedules and interdisciplinary team assignments, including Medical, Psychiatric, Clinical, Family Wellness, and Wellness services.
• Support continuity of care by managing scheduling throughout the full treatment episode
• Accurately assign and track billing codes for services rendered
• Organize, audit, and maintain scheduling data to ensure services are delivered appropriately
• Document all client-related communications clearly and thoroughly in the electronic medical record
• Manage a high-volume workload, including schedules for 90+ clients and daily email communications
• Collaborate closely with clinical, medical, and administrative teams to support smooth daily operations
• Apply knowledge of substance use treatment processes to support effective coordination of care
• Take on additional responsibilities as needed to support team and program success

What We’re Looking For:

• A detail-oriented professional who thrives in a fast-paced, collaborative environment
• Strong organizational, prioritization, and communication skills
• Ability to manage competing deadlines with accuracy and professionalism
• Comfort working with schedules, data, and electronic medical records
• A customer-service mindset with empathy for clients and families
• Interest in or experience within behavioral health, healthcare, or human services

Qualifications:

Education & Experience

Required:

• High School Diploma or equivalent

Preferred:

• Associate’s Degree in Healthcare or related field
• At least 1 year of experience in:
• Administrative or scheduling roles
• Care coordination
• Healthcare, behavioral health, or insurance-related environments

Compensation:

The base rate of pay for this position is $18.00 to $22.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.