JOB DETAILS

Service Writer

CompanyBAUER BUILT INC
LocationGrand Rapids
Work ModeOn Site
PostedJanuary 4, 2026
About The Company
Since 1944, Bauer Built Tire has become one of the largest commercial truck tire dealers and retreaders in the United States. We carry a complete line of passenger tires, light truck tires, commercial truck tires, custom and stock retreads, ag and farm tires, industrial tires, off-road tires and tubes, including major brands and private labels. When it comes to servicing our customers, we keep their fleets rolling with emergency roadside, in the field or yard 24/7/365 days a year service. Bauer Built has 45+ locations across 10 Midwest states to better serve our fleet and owner/operator customers.
About the Role

Job Details

Job Location: Grand Rapids - Grand Rapids, MI 49503

Service Writer

Why Join Us?

At Bauer Built, formerly Meekhof Tire, we’ve been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what’s right.

When you join our team, you’re not just an employee; your part of a close-knit group that values your contributions and supports your growth. If you’re looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that’s built to last.

What You’ll Do:

  • Schedule and prioritize jobs for tire technicians, alignment technicians, and mechanics
  • Provide top-tier customer service—respond promptly and professionally to inquiries, complaints, and concerns
  • Partner with the sales team daily to promote service packages and drive product sales
  • Prepare and manage work orders, capturing full details of service jobs
  • Resolve customer issues, ensuring follow‑through for a positive experience
  • Maintain a clean, safe, and well‑organized work environment by following all safety protocols

What You Bring:

  • Previous experience as a Service Writer, Service Advisor, or in customer service preferred
  • Strong working knowledge of automotive and tire service processes
  • Coordinate effectively with technicians and advisors to drive productivity
  • Handle customer escalations and warranty claims with professionalism
  • Comfortable with Microsoft Office and service management software
  • Ability to write clear, accurate repair orders and estimates
  • Familiarity with scheduling and service-calendar optimization

What We Offer:

  • 401K Plan (100% company match up to 7%)
  • Comprehensive health, prescription, dental, and vision insurance after 60 days
  • Weekly Pay
  • Paid Vacation, within 6 months
  • Paid Holidays, eligible Day 1
  • Short-term Disability
  • Life Insurance, both company-paid and voluntary
  • Paid Uniforms
  • Professional development and learning opportunities

Easily Apply

Apply online at www.bauerbuilt.com or stop in at our location for an application


About Us


Founded in 1944 and headquartered in Durand, Wisconsin, Bauer Built, Inc. is a leader in distribution and service of tires for the commercial, passenger and off-road markets. Over the last 80+ years, we’ve grown from a small oil delivery company to a Midwestern powerhouse provider for commercial trucks tires and service, operating in service centers and manufacturing plants across ten states in the Midwest.


Bauer Built is an equal opportunity employer and encourages candidates of all backgrounds to apply.



Key Skills
Customer ServiceAutomotive KnowledgeTire Service ProcessesCoordinationProblem SolvingMicrosoft OfficeService Management SoftwareRepair OrdersSchedulingService Calendar Optimization
Categories
Customer Service & SupportSalesTransportationTradesAdministrative
Benefits
401K PlanHealth InsurancePrescription InsuranceDental InsuranceVision InsurancePaid VacationPaid HolidaysShort-term DisabilityLife InsurancePaid UniformsProfessional Development
Job Information
📋Core Responsibilities
The Service Writer will schedule and prioritize jobs for technicians while providing excellent customer service. They will also manage work orders and resolve customer issues to ensure a positive experience.
📋Job Type
other
📊Experience Level
2-5
💼Company Size
206
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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