Italian Speaking Customer Service Payment Solutions Provider - Work in Greece

Join the team at Mercier Consultancy MD as an Italian Speaking Customer Service Payment Solutions Provider and elevate your career while enjoying the beautiful surroundings of Greece! In this role, you will be responsible for providing exceptional support to our Italian-speaking clients regarding their payment solutions. Your expertise and dedication will make a significant difference in enhancing client satisfaction.

• Deliver high-quality customer service to Italian-speaking clients via phone, email, and chat.
• Assist clients with inquiries related to payment solutions, resolving issues effectively and efficiently.
• Educate clients on available payment options and assist them in navigating our services.
• Document all client interactions in our systems to ensure accurate record-keeping and follow-ups.
• Collaborate with internal teams to identify areas for improvement and enhance service delivery.
• Stay updated on payment processing trends and product knowledge to better assist clients.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service or payment solutions is preferred.
• Strong communication skills and a customer-oriented mindset.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficient with technology and comfortable using various digital tools.
• A proactive approach to problem-solving and customer engagement.
• Willingness to work in Greece and embrace the local culture.