JOB DETAILS

Business Analyst

CompanyPersonetics
LocationLondon
Work ModeOn Site
PostedJanuary 18, 2026
About The Company
Personetics, the Cognitive Banking Company, is a pioneer in transforming how banks build and monetize customer relationships. Its AI-powered platform enables banks to respond dynamically to customers’ evolving financial needs by providing relevant and timely insights that encourage customers to make smarter financial decisions to reach their financial goals. This needs-based approach to product sales enhances customer engagement, resulting in increased loyalty. Serving leading financial institutions across 35 global markets, Personetics supports 150 million active monthly users. For more information, visit https://personetics.com
About the Role

Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. Our platform continuously analyzes and leverages real-time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals.

As industry leaders — yes, we really are leaders — we partner with the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv.


About the position

We are seeking an experienced, solution-focused professional to join our Business Analyst team in London. In this role, you will act as the primary point of contact and subject matter expert for deploying Personetics' product within our clients.

This position blends analytical insight with technical proficiency as well as strong client-facing communication. You will lead the implementation lifecycle, guide financial institutions’ innovation teams through onboarding and customization, and ensure the effective delivery and continued success of Personetics’ offerings


Responsibilities

  • Serve as the primary contact for a portfolio of financial institutions throughout the entire implementation lifecycle.
  • Lead client onboarding and provide strategic guidance (including on-site workshops), ensuring a comprehensive understanding and effective use of Personetics’ solutions.
  • Conduct detailed data analysis, including data mapping and integration processes, validating insights, and driving data remediation processes.
  • Perform performance monitoring and statistical analysis to optimize and enhance product usage, client satisfaction, and overall effectiveness of deployed solutions.
  • Respond to Business and Functional requirement requests
  • Design and write functional specs for customer requirements
  • Support the implementation team during users acceptance test
  • Work closely with business and technology units
  • Research, analyze and organize big data from both technical and business perspective
  • Analyze, specify, and validate new business requirements and participate in new product designs

Requirements

  • 3-6 years of experience as a Business Analyst / Functional Architect or a similar customer-facing role, preferably within Fintech or Banking technology sectors.
  • Customer facing experience (proven ability to lead sessions)
  • Strong written and verbal communication skills are essential
  • Experience with Data Mining/designing analytical models
  • Statistics/data modeling/analytical background
  • Experience writing detailed specifications
  • Team oriented and yet able to work independently
  • Able to thrive in a fast-paced environment and learn quickly
  • Ability to work in a hybrid setup from our London office
  • Education: A Bachelor of Science Degree (BS) in Industrial Engineering, Information Systems or similar

Nice to have

  • Financial services experience (banking, Credit Cards or insurance)
  • Familiarity with modern AI tools and platforms
  • Hands on experience in SQL
Key Skills
Business AnalysisClient CommunicationData AnalysisData MappingStatistical AnalysisPerformance MonitoringFunctional SpecificationsUser Acceptance TestingBig Data AnalysisTeam CollaborationSQLAI ToolsFintechBanking TechnologyAnalytical ModelsCustomer Requirements
Categories
TechnologyFinance & AccountingData & AnalyticsConsulting
Job Information
📋Core Responsibilities
The Business Analyst will serve as the primary contact for financial institutions throughout the implementation lifecycle, leading client onboarding and providing strategic guidance. They will conduct detailed data analysis and performance monitoring to optimize product usage and client satisfaction.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
359
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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