Member Service Representative

Description

The Member Service Representative will serve as a front-line ambassador for the Credit Union. The MSR will ensure excellent member service in branches by conducting transactions, opening accounts, providing information and resources, and resolving issues for members.

Duties & Responsibilities

• Conducts financial transactions for members as a fully functional member of the branch/teller TEAM. 
• Performs a variety of account services including but not limited to opening new accounts, issuing debit cards, opening CDs/IRAs, and routine account maintenance.
• Serves as an information point and provides guidance to members on the array of products and services provided by Alabama ONE. 
• Resolves questions and routes members to appropriate areas/departments when additional guidance is warranted.
• Ensures appropriate records are maintained and required reports are prepared/submitted.
• Other duties as assigned.

Requirements

• High school diploma or GED and at least one year of relevant work experience.
• Must be able to effectively communicate verbally and in writing.
• Successful candidates will be engaging and committed to providing excellent member service. 
• Must be able to become and remain knowledgeable about the great products and services offered by Alabama ONE.