Service Design Analyst

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.  

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.  

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day. 

We’re looking for a Service Design Analyst to join our GFIT Application Services team. In this role, you’ll play a key part in shaping and delivering service support processes that ensure new and changing IT services are seamlessly integrated into business-as-usual operations.

If you’re passionate about service excellence and enjoy working collaboratively across teams, this could be the perfect opportunity for you

What you’ll be doing:

• Designing and delivering service support processes aligned with best practice and strategic objectives
• Ensuring onward run and maintain support requirements are agreed within Service Designs
• Producing service support artefacts including operating procedures, team interfaces and service knowledge
• Building and maintaining strong relationships with stakeholders to ensure effective delivery
• Providing input for new and changing services in the GFIT Service Catalogue throughout the lifecycle
• Maintaining and improving the Service Design Framework, embedding policies and procedures
• Supporting teams with the people, processes and materials needed for new and changed services

Who we’re looking for:

• ITIL Foundation qualification or equivalent IT Service Management experience
• Understanding of Service Design frameworks, ITSM processes and SDLC methodologies
• Knowledge of ITSM platforms including workflow, reporting and monitoring tools
• Experience working in regulated environments and IT operations
• Strong stakeholder engagement and communication skills

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.